PHG - WORLDWIDE Parkside Hotel Management Company is authorized by Parkside Hotel Group, to be exclusively in charge of Development of all the PHG brands. The services provided are focusing on hotel development & management, hotel planning & design, hotel construction and engineering consultation, hotel management evaluation & consultation, hotel education and training, hotel members marketing and "Parkside Family Services (PF)" as well as tourism development. Parkside Hotel Management Company a subordinate company of Parkside Hotel Group LLC will be the exclusive representative of "PHR" and under PHG brands. “RHR” can use all the resources of "PHG" that will benefit the projects The headquarters of PHG supports all PHG branded hotels worldwide.

Africa Hospitality and Tourism Association represents the full spectrum of the Hospitality and and Tourism organization and companies from all hotels, Resorts, Lodges, Guest Houses, tours and travel companies, tours guides association, airline etc in Africa Our main objectives are training youth in East Africa and Africa in practical skills in a particular field in hospitality and tourism industry.To carry out marketing for hospitality and Tourism products and services in Africa To Advocate for Africa as a leading global travel destinationTo Lobby for investors who are willing to invest in hotels and any hospitality business in Africa and look for companies that can provide investments loan to hospitality and tourism business in Africa To Raise awareness of Africa as a destination with rich and diverse tourism opportunities and products.To partner with all international and local organization and companies that are dealing in hospitality and tourism business To Promote positive news about Hospitality and Tourism in AfricaTo Develop and promote travel programs to and across AfricaTo carry out training and refresher courses for workers in the hospitality and Tourism industry To partner and set up hospitality training institution in all region of Africa.To invite hospitality volunteers in Uganda, East Africa and Africa.To work together with all the hotel owners and follow all government policies in Africa.To Assist country and private sector members in hospitality and tourism industry with marketing of their products and services To Serve as a liaison on tourism matters in Africa between member countriesTo Present opportunities for members to market and showcase their products and servicesTo Offer members continuing education, training and learning opportunities

Overseeing daily business operations, Developing and implementing growth strategies. Training low-level managers and staff. Creating and managing budgets. Improving revenue. Hiring employees.Evaluating performance and productivity.Analyzing accounting and financial data. Researching and identifying growth opportunities. Generating reports and giving presentations. Apart from that ,i do the following :• Overseeing and managing all departments and working closely with department heads on a daily basis.• Manage and develop the Hotel Executive team to ensure career progression and development.• Be accountable for responsibilities of department heads and take ownership of all guest complaints.• Provide effective leadership to hotel team members.• Lead in all aspects of business planning.• Respond to audits to ensure continual improvement is achieved.• Corporate client handling and take part in new client acquisition along with the sales team whenever required.• Assisting in residential sales as and when required and development with strong sales prospects.• Responsible for safeguarding the quality of operations both (internal & external audits).• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

My Responsibilities were • Successfully promoting and managing the brand• Working with advertising agencies• Managing relationships with agencies and partners• Overseeing budgets for advertising, marketing, and promotions• Monitoring competition• Supervising the Marketing and Sales Department staff• Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties.

MY DUTIES AND RESPONSIBILITIES AS GENERAL MANAGER ARE:• Oversee the operations functions of the hotel, as per the Organizational chart.• Hold regular briefings and meetings with all head of departments.• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.• Lead all key property issues including capital projects, customer service and refurbishment.• Handling complaints, and oversee the service recovery procedures.• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Ensure all decisions are made in the best interest of the hotels and management.• Deliver hotel budget goals and set other short and long term strategic goals for the property.• Developing improvement actions, carry out costs savings.• A strong understanding of P&L statements and the ability to react with impactful strategies• Closely monitor the hotels business reports on a daily basis and take decisions accordingly. • Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.• Prepare a monthly financial reporting for the owners and stake holders.• Draw up plans and budget (revenues, costs, etc.) for the owners.• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.• Act as a final decision maker in hiring a key staffs.• Coordination with HOD's for the execution of all activities and functions.ETC

As a Hotel manager, these were my duties • Manage hotel services, such as accommodation and catering.• Oversee events and conferences.• Trouble-shoot any issues arising in hotel operations.• Liaise with contractors and suppliers.• Supervise any maintenance work and renovations.• Safeguard security and compliance, conducting inspections where necessary.• Managing budgets and controlling expenditure.• Tracking hotel revenues, setting sales targets and optimizing profits.• Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.• Maintaining statistical and financial records.• Talent-spotting, recruiting and providing ongoing training.• Defining the staff rota and working around holiday absences.• Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.• Investing effort in employee engagement and retention in collaboration with HR.IMMERSION DAYS

As Hotel supervisors am in charge of overseeing the day-to-day operations of their hotel. I ensure that all staff members are performing their duties properly and that guests are having a positive experience while staying at the hotel.As Hotel supervisors am also be responsible for hiring new employees, training current employees on company policies and procedures, and ensuring that all hotel standards are being met.