Ola Oke Email and Phone Number

- Provide technical support to customers using Azure services, addressing inquiries via Ticketing, resulting in a customer satisfaction rate of 99.9%.- Diagnose and troubleshoot complex issues related to cloud infrastructure, networking, security, and application deployments.- Collaborate with development and operations teams to escalate critical issues and ensure prompt resolution, reducing downtime by 5%.- Create and maintain detailed documentation for troubleshooting procedures, contributing to the internal knowledge base.- Conduct training sessions for new customers to facilitate their onboarding and usage of cloud services effectively. Assisted Team in troubleshooting technical issues related to storage, achieving an issue resolution rate of 100%.- Communicated with clients via phone and email, providing timely updates on issue progress and solutions.- Collaborated with the engineering team to identify and resolve recurring technical issues, leading to process improvements.- Participated in on-call rotation for emergency support during non-business hours.

● Experience in migrating applications to both AWS and Azure cloud platforms● Extensive experience in setting up CI/CD pipelines using tools such as Jenkins, Maven, Docker, Nexus, Artifactory, Slack and Azure pipelines● Strong experience in automating infrastructure setup on AWS cloud and Azure Cloud using Terraform.● Extensive experience in distributed Agile and Scrum methodologies to develop best practices for software development and implementation● Strong experience in working with version control systems such as Git, GitHub, Bitbucket, Azure Repos● Experience working with developing scripts and automation tools used for building, integrating and deploying software releases to multiple environments. ● Strong hands-on experience in scripting languages such as Groovy, JSON, YAML, Shell scripting.● Strong experience in code quality and code coverage tools such as SonarQube, JaCoCo and JUnit.● Good knowledge of virtualization and container technology like Docker. Experience in creating Docker files and working with Docker containers.● Have good knowledge in Kubernetes and have setup clusters in Amazon EKS, Azure AKS● Strong exposure in Ansible for managing software installations, patch management to servers.● Strong knowledge on practicing TDD, automating Junit tests using Maven in Jenkins.● Strong knowledge in Tomcat, WebLogic servers on different Operating Systems like Windows, UNIX and Solaris platforms.● Participated in the release cycle of the product which involved environments like Development, QA UAT and Production.● Worked with project documentation and documented other application related issues, bugs on internal wiki website.● A highly motivated, energetic individual, a team player with excellent communication and inter-personal skills.

● Experience in application migration to AWS cloud using Rehost (Cloud Endure) and Replat forming approach. (Cloud Formation Script).● Experience in database migration from source database to target database using Database Migration Service (Creating Replication Instance, Source and Target Endpoint, and Migration Task).● Migrated PostgreSQL and MySQL databases from on-premises to AWS EC2 and RDS environments.● Providing technical guidance and hands-on work on designing and implementation of cloud migration.● Provision and deploy infrastructure as a code using CloudFormation script.● Configuring and managing VPC Private Link (Endpoints), Direct Connect, Transit VPC, VPC Peering, and secured connection to other AWS services and accounts.● Provide strategies and requirements for the seamless migration of applications, web services, and data from local and server-based systems to the AWS cloud.● Define and deploy monitoring metrics and logging systems on AWS environment. Application and system log analysis using CloudWatch, CloudTrail, Data Dog, and Logic Monitor.● Implement and maintain monitors, alarms, and notifications for EC2 instances using CloudWatch and SNS.● Configure S3 to host objects and static web content such as; HTML pages, images, CSS files and Java script files. ● Also configure S3 versioning and lifecycle policies to archive files in glacier as needed.● Enable Elastic Load Balancer to automatically route traffic across multiple instances and multiple Availability Zones. Also, route traffic across multiple regions using Route 53.● Develop/capture/document architectural best practices for building systems using AWS well architected framework.● Leverage a successful balance between security, access control, and auditing capabilities in the public cloud; AWS IAM, AWS Config, and AWS key management preferred.

● Used Tableau trends and level of detail calculations to drill deep to understand customer pain-points, needs, competitor offerings, and market trends as related to assigned products.● Generated Tableau Dashboard with quick/context/global filters, parameters and calculated fields on Tableau reports.● Interacted with DNA developer and DBA to understand the existing schema.● Ad-hoc data extraction using queries in SQL Server 2008, Excel, Alteryx, and Tableau report.● Loaded, extracted and validated Weekly, Monthly, Quarterly reports for Cisco's internal support teams using crystal report and MS SQL Server.● Analyzing requests for resources (availability, need), negotiating as necessary, applying changes or referring to other teams when appropriate.● Investigating VM performance issues from log data.● Work to achieve a solid understanding of existing customer specific solutions.● Determines operational priorities on work backlog.● Participates in root cause corrective action projects and drives continuous improvement.● Taking ownership of incident and problem management and ensuring resolution.

● Data output – Prepared data chart presentations, coded variables from original data, conducted statistical analysis on complex products across multiple entities.● Managed, updated, and manipulated report orientation and structures with the use of advanced Excel functions including Pivot Tables, Power Pivots and V-Lookups.● Collected, cleaned, transformed, and validated data as a process for arriving at conclusions.● Presented data in the form of charts, graphs and tables for immediate reference.● Performed audit on all data for the purpose of business development resolution.● Qualified all collected data before categorizing as useful information.● Presented analyses of all data to concerned officers, managers and departments.● Coordinated with technical analysts and fundamental analysts before publishing client reports.