Oladele Bello Email & Phone Number

Nigeria

• Carry out assigned audit tasks in line with advised audit procedures e.g. assessment and evaluation of risk assets, business performance, general ledger and all branch operation processes, etc. • Take part in the assessment and expression of opinion on the adequacy of controls. • Obtain relevant and sufficient audit evidence in all audit exercises. • Prepare and assist in the issuance of quality assurance reports. • Take part in the rating and assessment and assigning audit ratings to the audit client. • Investigate and review of fraud cases to determine the operational gaps and recommendations to stakeholders to prevent re-occurrence. • Highlight persistent audit issues that portend dangers for losses. • Recommend improvements for business and operational processes with the overall objective to improve timeliness, accuracy, reliability, and quality standards in products and services.ACHIEVEMENT:• Introduced a new review idea which increased review efficiency by 30%. • Innovated report writing procedure which lead to faster report delivery time.

• Coordinates & authorizes cash activities in the banking hall and ensures proper supervision of cash processing staff.• Acts as back-up to the CSM in areas of branch supervision and vault / ATM management & custodianship.• Manage, motivate, train and develop staff to ensure achievement of first class service delivery at the branches (business offices).• Ensure that the level of service rendered in the branch is world class and that all interactions with customer’s result in only positive experiences.• Administers branch operations activities to ensure delivery of quality service to customers at all times• Ensures adequate manning at all branch operations service points with reliable and efficient staff.• Ensures effective queue management in the banking hall and sees that customers are promptly attended to.• Ensures good customer and bank relationship while resolving customers’ complaints.• Ensures cash is always available and the branch stays within the insured limit.• Ensures all transactions are reviewed in line with policy before processing to reduce the risk of fraud and operational loss.• Ensures daily balancing of all accounts, transactions and maintains proper records.• Ensures proper daily GL heath checks and correction of distortions (suspense monitoring and infractions).• Ensures regular spot checks, sweeps and integrity tests.• Ensures daily call-over of transactions (intermittently during the day and at close of business).• Controls and oversees the safety of the vault, cash, safe-keeping items and other valuables.

Lagos State, Nigeria

• Receives customers and ensures their requests are processed within acceptable service quality standards / indicators.• Ensures every customer every customer engagement / interaction is positive and warm.• Ensure Accounts are opened in line with Account Opening Policy.• Ensure effective & timely service delivery to customers. • Review account opening documents & ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate referrals. • Efficient processing of customer instructions including cheque and cards request, standing Instructions, form M, form A, reference letters, banker’s confirmation, statements of accounts. • Maintenance of up-to-date registers for customers’ transaction and instructions as required under the existing policies & procedures. • Ensure adequate controls over customers’ records. • Ensure zero fraud tolerance / error rates.ACHIEVEMENT: • Due to diligence and excellence attribute, I was nominated as the branch brand ambassador. • Also my branch was recommended for excellent service delivery.

Cross River State, Nigeria

• Designed course curriculum, organized class lectures, and set deadlines for projects.• Prepare senior year student for the West Africa secondary school certificate exam in economics and mathematics.