Olaf Gerbig Email & Phone Number

Leipzig, Sachsen, Deutschland

International professional with more than 25 years experience in the Enterprise Solution market to help companies. I work for to stay ahead of competition, and become a trusted advisor to my clients.Extensive know-how in growing new business and developing Key Accounts. Strong in acquisitioning new strategic customers by selling complex and large managed IT, SaaS or cloud services to realize the digital transformation and enabeling for my clients Growth.Passionate to do business with Executives and Managers, who are recognizing the critical need to continuously increase their performance, by transforming and innovating their business.My approach goes along with the attitude of cecoming my clients trusted advisor, with the ambition to help organizations elevate their customer experience, increase NPS/CSAT, substantially move the needle growing sales, all while dramatically reducing operational costs and customer effort.Would you like to find out more? Then please drop me a LinkedIn connect request with a short note.Customer Experience | Customer Service | Customer Care | Contact Center| IVR | Call Deflection | Chatbot | AI | Automation | Digital Sales and Marketing | Enterprise | Customer Feedback | NPS | CSAT | B2B | CES | Messaging | Apple Business Chat | Google Rich Business Messaging| Facebook Messenger | WhatsApp | SMS | Web Messaging | InApp Messaging | Line | We Chat | Conversational Commerce | Cloud Automation | SaaS | Digital Transformation | KI | AVAYA | Five9 RingCentral | Cisco | Talkdesk | Genesys | Unify |

Leipzig, Saxony, Germany

Frankfurt Am Main Und Umgebung, Deutschland

Frankfurt Am Main Area, Germany

Responsible for the sales of the Cyara solution portfolio within the DACH market.Looking after customers and partners to help them providing the best omni-channel Customer Experience in their Contact Centers.Cyara is the world's market leading provider of an omni-channel customer experience testing and monitoring platform. Founded with a focus on making its customers successful, Cyara enables rapid innovation of the customer experience to achieve better customer outcomes while dramatically reducing the cost of development and testing and minimizing the risk of exposing customers to poor customer experiences. The Cyara Platform provides a foundation for organizations designing and testing the customer experience throughout the testing lifecycle, across all customer interaction media, and across the entire technical architecture.Typically Cyara customers innovate 40 to 70% faster than their peers, and reduce the time and expense for testing their software by a third or more compared to manual testing while providing better test coverage to identify and correct issues in their customer experience environment. In addition to testing, Cyara also provides active monitoring of the customer's environment. From self-service applications through to the agent desktop, Cyara provides leading-edge solutions to some of the most recognizable brands in the world. Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform.

Frankfurt Am Main Area, Germany

Responsible for IR Prognosis sales in Continental Europe- Developing and executing business plans for AVAYA and Dimension Data in CE- Build pipeline with AVAYA & Dimension Data account teams- Achieving all revenue targets and objectives in line with the business plans- Reporting business trends and area performance to the Head of Channels CE and the MD for CE- Developing channel sales strategies for AVAYA and Dimension Data- Develop and execute required Channel approach

Frankfurt Am Main Area, Germany

Responsible for UC and Video Conferencing Sales Activities in Continental Europe- Definition of Video/UC offerings in regards to Dimension Data and NTT Coms- Launch of Video & UC offering in Europe (based on Vydio and Microsoft S4B)- Develop Business plans and strategies- Responsible for developing a portfolio of accounts through new business development as well as cross- and up-selling to current accounts- Managing the sales process for new prospects and current customers, from the initial contact through to closure- Dealing with customer enquiries face to face- Reporting business trends and area performance to the Management

Munich, Bavaria, Germany

Responsible for the Team Lead of Polycoms Solution Architects and Sales Engineers/Consultants within the Central European Region. Defining Processes rolled out globally to enhance Polycoms technical sales strategy and capabilities.Transformed the Central Europe System Engineering Group into a successful Sales Engineering Team providing consultancy services to large enterprises within the market. Implemented strategies to reach trusted advisor status at partners and customers. Strong in competitive analyses, solution selling, process development and strategic thinking.

Munich, Bavaria, Germany

As Senior Systems Consultant Global Accounts I am responsible for highly complex Solution and Network Designs, Consulting and definition of Telepresence and Video Conferencing Solutions for Polycoms Global Accounts.

Wiesbaden Area, Germany

Channel & Alliance Management for Enterprise solutions of Intervoice at Convergys. Responsible for Target achievement throughout the region assigned (EMEA & APAC). Interface between Product Management, R&D, High Touch Sales, Senior Management and our Value Added Resellers and Alliance members. Business planning, Partner acquisition, Management escalation, Product definition, Strategic partner development. Comprehensive experience in IVR, ACD, PBX and other Call Center Technology areas as CRM, CCM and so on.

Uae/Dubai

Managed 5 Sales Engineers/Solution Architects• Planning of resources and training• Realization of internal trainings for new products• Preparation of Management summaries• Opportunity trackingSelected achievements: Defined offer process for EMEA, increased efficiency of Sales Engineers,decreased turnaround times about 40% in average

Frankfurt Am Main Area, Germany

Responsible for staffing and operations of the Frankfurt Office, coordination of the company’s AVAYA partnership and the participation in the WorldStone company approach.Responsible for the company’s sales activity within the Germany based US Armed Forces and the Enterprise business in southern Germany.Active part as one of the founders of the AVAYA-Partners Group of Company’s called WorldStone Ltd.

Managed the technical AVAYA Team (18 people) of the biggest AVAYA partner company in Germany.Responsible for the AVAYA and erytel (Wittness) partnership development within Fiebig & Team.