Olivier Lamer

Olivier Lamer Email and Phone Number

Service Delivery Engineer at Martello Technologies @ Martello Technologies
ottawa, ontario, canada
Olivier Lamer's Location
Onex, Geneva, Switzerland, Switzerland
Olivier Lamer's Contact Details

Olivier Lamer work email

Olivier Lamer personal email

About Olivier Lamer

As a Service Delivery Engineer at Martello Technologies, I enable customers to complete Digital Experience Monitoring with Martello Vantage DX solutions, providing them with end-to-end visibility of Microsoft 365 user experience, and helping them to prioritize, resolve, and optimize their road to the cloud. With more than 20 years of experience in the IT industry, I have a strong technical background and knowledge of IT infrastructure, engineering, and network security.Previously, I worked as a Senior Customer Success Account Manager at Microsoft, where I developed trusted relationships with large international companies and supported their digital transformation projects with SaaS solutions. I also demonstrated my skills in IT strategy and operations, support services, delivery and relationship management, and presales activities. I am driven by customer success and satisfaction, and I strive to be the customer voice in moving forward and removing blockers.

Olivier Lamer's Current Company Details
Martello Technologies

Martello Technologies

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Service Delivery Engineer at Martello Technologies
ottawa, ontario, canada
Website:
martellotech.com
Employees:
88
Olivier Lamer Work Experience Details
  • Martello Technologies
    Senior Service Delivery Engineer
    Martello Technologies Feb 2021 - Present
    Geneva, Switzerland
    Enable customers to complete Digital Experience Monitoring with Martello Vantage DX solutions, providing them with end-to-end visibility of Microsoft 365 user experience, and helping them to prioritize, resolve, and optimize their road to the cloud.
  • Microsoft
    Senior Customer Success Account Manager
    Microsoft Oct 2012 - Jan 2021
    Geneva, Switzerland
    Experienced Customer Success Account Manager with a demonstrated history of working in competitive landscape of software industries. Professional mindset with technical background and knowledge, skilled in IT Strategy and Operations, SaaS solutions, Support Services, Delivery and Relationship Management, as well as Presales activities. Achievements with large international companies in successful deployments and adoption helping to unlock their business scenarios through digital transformation projects, always driven by customer success, and overall satisfaction.
  • Scd - Service De Coopération Au Développement
    It Consultant For Microfinance Institution (As Part Of Ngo Volunteering)
    Scd - Service De Coopération Au Développement Apr 2010 - Sep 2012
    Moroni, Comores
    IT consultant responsible for modernizing the IT infrastructure and core business application of Banque de Développement des Comores (BDC).
  • Microsoft France
    Senior Technical Account Manager
    Microsoft France May 2007 - Mar 2010
    Issy-Les-Moulineaux, France
    Technical Account Manager dedicated to the Crédit Agricole group and its subsidiaries. Responsible for delivering customized services, guidance and support regarding the whole range of Microsoft products, and operational management services such as MOF and ITIL.
  • Beijaflore
    It Consultant
    Beijaflore Jun 2004 - May 2007
    Paris Area, France
    IT Consultant working as contractor for positions in banking and services sectors (BNP Paribas, and Manpower) as mentioned in current profile.
  • Bnp Paribas (Consultant Beijaflore)
    It Security Consultant
    Bnp Paribas (Consultant Beijaflore) Jan 2005 - Mar 2007
    Montreuil, France
    IT Security specialist in charge of Operational Security Watch. Responsible for managing vulnerability and risk assessment for the group, reporting and coordinating security procedures and service including patch deployment, virus outbreak emergency response, and vulnerability scanner.
  • Manpower France (Consultant Beijaflore)
    It Project Manager
    Manpower France (Consultant Beijaflore) Jun 2004 - Dec 2004
    Saint-Ouen, France
    IT Project Manager responsible for projects management and teams coordination:First objective was to migrate mutualized applications into 3-tier architecture, and to ensure hardware and software upgrade. -- Second objective was to assist IT Project Manager to design a laptop-based mobile desktop solution for top executives.
  • Devoteam / Apogée-Communications
    It Security Engineer
    Devoteam / Apogée-Communications Aug 2000 - May 2004
    Orsay, France
    IT Security Engineer accountable for the security watch service, providing daily analysis of vulnerabilities, risk assessment, and technical recommendations.

Olivier Lamer Skills

Service Delivery Management It Strategy Information Technology Information Systems Consulting Information Security Virtual Teams Itil Microsoft Products Software As A Service Microsoft Technologies Customer Satisfaction Incident Management Negotiation Virtualization Budget Management Professional Services Enterprise Software High Degree Of Initiative It Service Delivery Saas Management Service Level Agreements Project Management Security Pre Sales Cloud Computing Architecture Architectures It Service Management

Olivier Lamer Education Details

Frequently Asked Questions about Olivier Lamer

What company does Olivier Lamer work for?

Olivier Lamer works for Martello Technologies

What is Olivier Lamer's role at the current company?

Olivier Lamer's current role is Service Delivery Engineer at Martello Technologies.

What is Olivier Lamer's email address?

Olivier Lamer's email address is ol****@****ail.com

What schools did Olivier Lamer attend?

Olivier Lamer attended Isep - École D'ingénieurs Du Numérique, Lycée Raspail.

What skills is Olivier Lamer known for?

Olivier Lamer has skills like Service Delivery Management, It Strategy, Information Technology, Information Systems, Consulting, Information Security, Virtual Teams, Itil, Microsoft Products, Software As A Service, Microsoft Technologies, Customer Satisfaction.

Who are Olivier Lamer's colleagues?

Olivier Lamer's colleagues are Liam Xu, Zhiyan Qu, Susanna Kwok, Anne Richardson, Mya Roach, James Ford, Amanda Griebeler.

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