• Database Administration (Microsoft SQL server, Oracle database, MySQL database).• Oracle RAC setup and Administration.• Microsoft SQL Clustering and DR Replication• Database Upgrade and Patch Application.• Backup and recovery of Oracle and SQL server database.• Database Licensing and Cost Analysis.• Database Performance Tuning and Daily Maintenance.• Data guard Setup and Administration.• Data Virtualization Administration - Delphix.• Microsoft Azure Administration.• Data Analysis and Reporting - Tableau and Power BI

• Database Administration (Microsoft sql server and oracle database).• Database Upgrade and Patch Application • Backup and recovery of oracle and Sql server database• EMC Networker Enterprise backup Management/Cloning• Performance Tuning and daily Maintenance• Oracle software Installation• Setup of Sql server Cluster• Setup of Real Application Cluster for Oracle• Dataguard Setup• Capacity Planning• Oracle Enterprise Manager Administration • Oracle Exadata Administration• Linux/AIX administration• Cloud Database administration(Azure/AWS)

• Recognized, optimized, and troubleshoot critical high-availability database systems with 99.99% uptime.• Performed tuning on MSSQL and Oracle databases which include but not limited to hardware purchases, server configuration changes, index/query changes etc.• Database high availability was improved by migrating core banking database from single instance to Oracle real application cluster with database guard as a failover option.• Enhanced database availability by configuring SQL Server and Oracle performance dashboard • License inventory supervision for the bank thereby saving 90% cost.• Provided security, integrity checks and performance tuning on all MSSQL and Oracle databases.

 Take backup of application databases on Oracle, SQL Server, MySQL, etc on daily basis. Take backup of Bank’s third party applications. Data Centre Monitoring (i.e. Temperature, Humidity, etc.)  Development of scripts for data downloads / extractions. Finacle Functional Support. Administration of DB files system Backup & restore Development of Reports, customization and maintenance. Daily support of Branches and units on Finacle core application. Timely handling of System / Technical Job request logged on SLA e.g. Finacle issues System Administration & Data Centre Management during end of day. Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Loan Application, Treasury, etc.

• Handling customer requests, complaints and inquiries about First Bank products and services• Interfacing with various departments in the bank to ensure customer complaints are resolved within the turnaround time.

• Provided technical support on application software’s, printers, PCs and servers• Pro-active maintenance of PCs, Printers and network devices• Ensured accurate and timely information is entered into Help Desk Tracking System regarding the progression of PC and Printer problem calls and the identification trend• First hand support of the PABX telephone system and telephone issues • Supported user systems, applications and the various network devices at both local and international airport• Ensured all IT issues are dealt are dealt with in an efficient and cohesive manner• Provided support and guidance on usage of all IT equipment and software utilized within the group.• Performed any other reasonable IT related duties as deemed necessary by the Line Manager.

• Provided technical support on application software’s, printers, PCs and servers• Pro-active maintenance of PCs, Printers and network devices• Ensured accurate and timely information is entered into Help Desk Tracking System regarding the progression of PC and Printer problem calls and the identification trend• First hand support on office business emails• Ensured IT issues that can’t be resolved locally are escalated to the appropriate service level manager in a timely manner• Monitored status of various outstations and giving the appropriate solution to anyone in a down state.

Managed company's servers and database systemProvided first-hand support on desktop, printer issuesProvided needed employee information to the HR department by querying the database.Daily Backup of the employee database system.