Olawale Olabode Email & Phone Number

Lagos State, Nigeria

• Led the team in developing a case management platform to give a better customer experience to the customers.• Led the team in developing an alert management platform which enhance better communication with the field team and resolution tracking.• Preparing weekly gap analysis reports for monitoring devices.• Preparing training schedules, and conducting regular training for the other team members, to bring them up to speed and bridge the knowledge gap.• Supported the team in the integration of IoT monitoring devices.• Assisting in quality control checks on all reports.• Preparing monthly root cause analysis for all the company sites.

Lagos State, Nigeria

• Provided daily monitoring of hardware, power and environmental alarms on customer equipment by utilizing network monitoring and surveillance software.• Utilizes MySQL and Excel to handle data for reporting and database maintenance.• Maintains network by troubleshooting and identifying fault and outage locations.• Performs tests and stimulation of alarms; testing backup systems procedures and updating documentation.• Ensures all systems on the network reports status quo of inverters, generators, power usage, running health and safety checks.• Prepares weekly and monthly feedback site performance reports for clients.• Serves as the first line contact for client complaints and ensures customer satisfaction.

• Performing proactive monitoring and managing of sites for telecoms service provider (Airtel) with aid of some monitoring tools (iManager, ZTE (NetNumen), OSS, NOKIA, Ganooli e.t.c) to reduce outage time and ensure that sites are in good condition.• Created a search engine with the use of MS excel, this help my team to easily fish out of FSE details from long list of sites datails.• Made it mandatory for the engineer to get to site wherever there is outage and see it is resolved.• Issuing of access ref for field team when PPM is required.• Meeting up with SLA.• Forming weekly report on diesel level and hour run of the DG at sites to keep track of the diesel as to prevent diesel theft.• Documentation and reporting of site failure using OWS and Footprint for update and ticketing.

Nigeria

• Overhauled car engine, so as to put the vehicle in a good condition.• Serviced suspension system repairs, replaced of shock absorbers, shock absorber pad, stabilizer linkage, tie rod, ball joint, torsional bar bushing and lower arm bushing, these are done to give smooth ride when driving.• Performed brake system repairs, brake pad, brake disc resurfacing, so as to give better griping and put vehicle to stop whenever it is needed to be done.• Carried out quick servicing by changing oil, cleaning throttle body, air filter, this help to put vehicle in much better condition.• Diagnosis of car using OBD II and GDS to scan to generate codes that tell where some faults in the car are from.

Nigeria

• Performed lots of machine operations using lathe machine, milling machine and drilling.• Collaborated with other staffs to fabricate sharpening milling machine using machine design.• Serviced of beaker making machine and calibration machine for better use of these machines.• Collaborated with some staffs to design and fabricated sharpen milling machine, solar dryer and an electric inflating machine.

Nigeria

• Serviced of air conditioners in every office in airport.• Maintained diesel generators for every units in airport and also supplied of diesel to these generators when short of diesel.