Service Delivery Manager
Current- Program Manager to project managers and lead new initiatives from opportunity identification to knowledge transfer and performance measurement.
- Key Account Manager on Nokia, MTN and ZTE projects for the company
- Manage customer escalations with timely delivery to attain their satisfaction.
- Provide executive level visibility to project and operational performance, resources assigned, project activity, service level and necessary budgets/cost details.
- Leads, manages and monitors the successful delivery of projects, managing the implementation process end-to-end including process standardization and knowledge management build out.
- Manages the implementation of DAS (Distributed Antenna Systems) and COW (Cell On Wheel) projects. End-to-end delivery and ensure they are managed to scope, time and budgets.