Service Delivery Manager
Current• Program Manager to project managers and lead new initiatives from opportunity identification to knowledge transfer and performance measurement.• Key Account Manager on Nokia, MTN and ZTE projects for the company• Manage customer escalations with timely delivery to attain their satisfaction.• Provide executive level visibility to project and operational performance, resources assigned, project activity, service level and necessary budgets/cost details.• Leads, manages and monitors the successful delivery of projects, managing the implementation process end-to-end including process standardization and knowledge management build out.• Manages the implementation of DAS (Distributed Antenna Systems) and COW (Cell On Wheel) projects. End-to-end delivery and ensure they are managed to scope, time and budgets.• Provide oversight and/or project management, business analysis and transition management on each project