Olayinka Mogaji Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Key Achievements:
• Provided expert product knowledge and personalized recommendations: Utilized in-depth knowledge of TELUS products and services to educate customers, driving informed purchasing decisions and enhancing customer.
• Efficiently resolved customer inquiries: Handled a high volume of customer inquiries across multiple channels (phone, email, in-person), ensuring prompt and accurate responses. Maintained a customer satisfaction score.
• Maintained customer service database integrity: Regularly updated and maintained the customer service database, ensuring that all customer interactions, feedback, and service requests were accurately recorded. This.
• Drove sales and order fulfillment: Assisted customers in placing new orders and followed up diligently on existing and previous orders, resulting in a 15% increase in sales through timely order fulfillment and.
• Digital Literacy: Proficient in using Salesforce CRM, customer service databases, and other digital tools to manage customer relationships effectively.

Canada

• Key Achievements:Developed advanced machine learning algorithms: Created and deployed machine learning algorithms such as regression, clustering, decision trees, and neural networks to address complex business.
• Implemented innovative statistical and ML methodologies: Applied advanced methodologies, including anomaly detection models like BERT, to predict system failures, significantly reducing downtime. Enhanced overall.
• Led data-driven predictive modeling efforts: Directed data collection, mining, and analysis efforts using Python, SQL, and advanced data mining techniques. Utilized tools like PyCharm and VSCode to ensure compliance.
• Pioneered AI-driven process improvements: Developed and implemented artificial intelligence models tailored to organizational needs, driving process improvements that aligned business objectives with cutting-edge AI.
• Enhanced customer issue response times: Utilized large language models (LLMs) such as BERT for anomaly detection in debug logs, reducing customer issue response times by over 30%. Contributed to revenue growth by.
• Collaborated across cross-functional teams: Partnered with ASIC, Optical System, FW DVT, system software, and manufacturing teams to develop and implement test cases, ensuring firmware met stringent performance.

Calgary, Alberta, Canada

• Increased Sales and Market Penetration: Utilized deep product knowledge to achieve a 15% increase in sales within two months, significantly expanding market reach and enhancing brand visibility.
• Enhanced Customer Satisfaction: Proactively resolved customer inquiries and issues, resulting in improved customer satisfaction scores and stronger client relationships, boosting customer loyalty and retention rates.
• Streamlined Operational Efficiency: Led the initiative to optimize sales operations, reducing order processing times by 25%, which improved overall workflow efficiency and reduced costs.
• Leveraged CRM Tools: Maximized the use of Salesforce to manage customer relationships, accurately track sales performance, and generate actionable insights for strategic decision-making.
• Data Analysis and Reporting: Conducted data-driven analysis to identify sales trends, customer preferences, and market opportunities, providing critical insights that informed business strategy.
• Collaboration and Teamwork: Worked closely with cross-functional teams, including marketing and product development, to align sales strategies with business objectives, resulting in cohesive efforts and successful.

Calgary, Alberta, Canada

• Website Optimization and User Experience Enhancement: Led the redesign and optimization of the Aptitude4 Supply Chain Company website, improving functionality and user experience, resulting in a 25% increase in.
• Strategic Vendor Management and Negotiation: Issued, negotiated, and awarded RFPs (Requests for Proposals), securing cost-effective vendor contracts, achieving a 15% cost savings and securing improved contractual.
• Customer Service and Relationship Management: Enhanced customer satisfaction by streamlining order processing, resolving complaints efficiently, and proactively engaging customers, leading to a 20% improvement in.
• Operational Efficiency and Process Improvement: Processed orders and transactions more effectively by streamlining workflows, reducing transaction times by 30%, and minimizing errors, contributing to process efficiency.
• Proactive Customer Outreach and Engagement: Developed and executed targeted outreach initiatives that increased customer re-engagement and acquisition by 15%, aligning with revenue generation and customer attraction.
• Feedback Analysis and Market Strategy Development: Collected and analyzed customer feedback, providing actionable insights that influenced product strategy, improved market positioning, and supported market awareness.

Lagos, Nigeria

• Network Insight and Solution Design: Analyzed customer transmission networks and identified cost-effective solutions that improved network performance and operational efficiency, contributing to a 40% increase in.
• Proposal Management and Technical Support: Managed end-to-end proposal processes, including compiling proposals, preparing quotations, and defining network design and system configurations. Provided technical support.
• Sales Strategy and Performance Improvement: Led a multidisciplinary sales team and implemented advanced sales strategies and data analytics, optimizing product recommendations and driving a 40% increase in revenue.
• Network Upgrades and Team Leadership: Directed the planning and execution of critical network upgrades from 100G to 200G/400G and facilitated transitions from ROADM to Optical Cross-Connect (OXC) layers. Collaborated.
• Marketing and Product Insights: Leveraged data analytics to provide strategic marketing and product insights, aligning product offerings with customer needs and market demand, thereby enhancing service delivery and.
• Cross-Functional Collaboration: Demonstrated effectiveness in working across departments and teams to address technical challenges and deliver comprehensive solutions

Nigeria

• Optical Design and Maintenance: Designed and maintained optical networks, including legacy Tellabs SONET/backhaul equipment. Managed operations and maintenance of Tellabs 7100 packet optical DWDM equipment, focusing on.
• Service Board Capacity and Operations Management: Oversaw service board capacity upgrades and managed operations for Tellabs 7100 packet optical equipment / Ciena 6500, including Layer 0/L1 (DWDM wavelengths and.
• Technical Support and Module Upgrades: Provided technical support for Tellabs 7100 packet optical DWDM equipment and conducted both hardware and software module upgrades. Engaged with customers to resolve issues.
• Network Management Software Upgrade and Coordination: Managed network management software upgrades and synchronized with onsite teams to resolve fiber cuts, ensuring minimal downtime and meeting Mean Time to Repair.
• Proposal Management and Technical Support: Compiled and submitted proposals, prepared quotations, and defined network design and system specifications. Addressed technical queries, ensuring high customer satisfaction.
• Cross-Functional Collaboration: Effective in working with diverse teams, stakeholders, and departments to achieve common goals and deliver integrated solutions.

Nigeria

• Customer Relationship Management and Sales Achievement: Built and sustained strong relationships with technical communities and internal stakeholders, resulting in a 50% exceedance of annual sales targets. Recognized.
• Technical Solutions and Network Design: Led the design and implementation of innovative, cost-effective network solutions, enhancing overall performance and operational efficiency. Managed proposals, quotations, and.
• Technical Expertise and Issue Resolution: Provided expert technical support by responding to queries from partners and customers, resolving complex issues, and maintaining high SLA compliance. Leveraged insights from.
• Sales and Market Impact: Applied advanced sales strategies and data analytics to achieve a 15-20% average annual increase in sales, with a 40% boost through optimized product recommendations and tailored solutions..
• Process Improvement and Efficiency: Utilized Agile methodologies to design and deploy network solutions, incorporating customer feedback for continuous improvement. Led strategic equipment upgrades and network.

Lagos Nigeria

• Project Management and Operations: Successfully managed MTN’s WDM new routes project from Lagos to Abuja, overseeing project timelines, cost control, and risk management, resulting in on-time delivery and 15% cost.
• On-Site Commissioning and Support: Conducted comprehensive on-site and workshop training for customers and subcontractors, focusing on network optimization and troubleshooting techniques. Utilized Inspector software.
• Network Optimization and Planning: Planned and executed ASON deployment, which enhanced network performance by 25% and increased efficiency through effective resource utilization. Managed network maintenance and.
• Training and Development: Delivered expert training sessions on WDM equipment and optical switches to customers and subcontractors, facilitating effective use and maintenance, which led to a 20% improvement in customer.

Master'S Degree, Data Science And Analytics, 3.91

Columbia Engineering Data Analytics, Data Analytics

Activities and Societies: Fundamental Statistics: Modeling and Forecasting

Master'S Degree, Mechanical Engineering

Bachelor Of Science (Bsc), Agricultural Engineering

Certification