Olayinka Mogaji Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Key Achievements:● Provided expert product knowledge and personalized recommendations: Utilized in-depth knowledge of TELUS products and services to educate customers, driving informed purchasing decisions and enhancing customer satisfaction. Contributed to a 15% increase in sales through effective upselling and cross-selling strategies.● Efficiently resolved customer inquiries: Handled a high volume of customer inquiries across multiple channels (phone, email, in-person), ensuring prompt and accurate responses. Maintained a customer satisfaction score of 95% by effectively managing and resolving complex issues and complaints.● Maintained customer service database integrity: Regularly updated and maintained the customer service database, ensuring that all customer interactions, feedback, and service requests were accurately recorded. This effort led to improved service transparency and faster resolution times.● Drove sales and order fulfillment: Assisted customers in placing new orders and followed up diligently on existing and previous orders, resulting in a 15% increase in sales through timely order fulfillment and proactive communication.● Digital Literacy: Proficient in using Salesforce CRM, customer service databases, and other digital tools to manage customer relationships effectively.● Analytical Thinking: Leveraged data from customer interactions to identify patterns and insights that informed process improvements and sales strategies● Leveraged CRM tools to optimize customer support processes: Used Salesforce CRM to manage customer relationships, track service requests, and streamline customer support processes, reducing response time by 20% and improving overall team efficiency.

Canada

Key Achievements:Developed advanced machine learning algorithms: Created and deployed machine learning algorithms such as regression, clustering, decision trees, and neural networks to address complex business challenges and enhance system reliability. Resulted in a 30% improvement in system efficiency by optimizing predictive models.● Implemented innovative statistical and ML methodologies: Applied advanced methodologies, including anomaly detection models like BERT, to predict system failures, significantly reducing downtime. Enhanced overall system performance by over 30%.● Led data-driven predictive modeling efforts: Directed data collection, mining, and analysis efforts using Python, SQL, and advanced data mining techniques. Utilized tools like PyCharm and VSCode to ensure compliance with data integrity and security standards, improving prediction accuracy by 20% and optimizing resource allocation.● Pioneered AI-driven process improvements: Developed and implemented artificial intelligence models tailored to organizational needs, driving process improvements that aligned business objectives with cutting-edge AI technologies.● Enhanced customer issue response times: Utilized large language models (LLMs) such as BERT for anomaly detection in debug logs, reducing customer issue response times by over 30%. Contributed to revenue growth by retaining customers and meeting Mean Time to Repair (MTTR) agreements.● Collaborated across cross-functional teams: Partnered with ASIC, Optical System, FW DVT, system software, and manufacturing teams to develop and implement test cases, ensuring firmware met stringent performance standards and product reliability benchmarks.● Designed embedded control firmware: Developed and implemented embedded control firmware for high-reliability fiber optics and optoelectronic modules, significantly enhancing system performance and reliability.

Calgary, Alberta, Canada

● Increased Sales and Market Penetration: Utilized deep product knowledge to achieve a 15% increase in sales within two months, significantly expanding market reach and enhancing brand visibility.● Enhanced Customer Satisfaction: Proactively resolved customer inquiries and issues, resulting in improved customer satisfaction scores and stronger client relationships, boosting customer loyalty and retention rates.● Streamlined Operational Efficiency: Led the initiative to optimize sales operations, reducing order processing times by 25%, which improved overall workflow efficiency and reduced costs.● Leveraged CRM Tools: Maximized the use of Salesforce to manage customer relationships, accurately track sales performance, and generate actionable insights for strategic decision-making.● Data Analysis and Reporting: Conducted data-driven analysis to identify sales trends, customer preferences, and market opportunities, providing critical insights that informed business strategy.● Collaboration and Teamwork: Worked closely with cross-functional teams, including marketing and product development, to align sales strategies with business objectives, resulting in cohesive efforts and successful outcomes.

Calgary, Alberta, Canada

● Website Optimization and User Experience Enhancement: Led the redesign and optimization of the Aptitude4 Supply Chain Company website, improving functionality and user experience, resulting in a 25% increase in customer engagement, 30% growth in site traffic, and a notable rise in customer inquiries.● Strategic Vendor Management and Negotiation: Issued, negotiated, and awarded RFPs (Requests for Proposals), securing cost-effective vendor contracts, achieving a 15% cost savings and securing improved contractual terms, contributing to expense management and corporate growth.● Customer Service and Relationship Management: Enhanced customer satisfaction by streamlining order processing, resolving complaints efficiently, and proactively engaging customers, leading to a 20% improvement in customer loyalty and retention rates.● Operational Efficiency and Process Improvement: Processed orders and transactions more effectively by streamlining workflows, reducing transaction times by 30%, and minimizing errors, contributing to process efficiency and cost control.● Proactive Customer Outreach and Engagement: Developed and executed targeted outreach initiatives that increased customer re-engagement and acquisition by 15%, aligning with revenue generation and customer attraction goals.● Feedback Analysis and Market Strategy Development: Collected and analyzed customer feedback, providing actionable insights that influenced product strategy, improved market positioning, and supported market awareness.● Vendor and Supplier Relations: Managed vendor relationships, identifying new business opportunities that improved performance and resulted in additional cost savings.

Lagos, Nigeria

● Network Insight and Solution Design: Analyzed customer transmission networks and identified cost-effective solutions that improved network performance and operational efficiency, contributing to a 40% increase in department sales. Received the Sales Eagle Award and Future and Quality Staff 2021 for exceptional achievements in solution design and sales performance.● Proposal Management and Technical Support: Managed end-to-end proposal processes, including compiling proposals, preparing quotations, and defining network design and system configurations. Provided technical support to partners and customers, achieving a 98% SLA compliance rate and a 20% increase in customer satisfaction scores.● Sales Strategy and Performance Improvement: Led a multidisciplinary sales team and implemented advanced sales strategies and data analytics, optimizing product recommendations and driving a 40% increase in revenue growth. Focused on customer-centric approaches to foster long-term client relationships and enhance market positioning.● Network Upgrades and Team Leadership: Directed the planning and execution of critical network upgrades from 100G to 200G/400G and facilitated transitions from ROADM to Optical Cross-Connect (OXC) layers. Collaborated with cross-functional teams and stakeholders to address technical challenges, improve service delivery, and strengthen client relationships, resulting in a 25% improvement in network efficiency.● Marketing and Product Insights: Leveraged data analytics to provide strategic marketing and product insights, aligning product offerings with customer needs and market demand, thereby enhancing service delivery and client engagement. Contributed to a 15% growth in market share by identifying new opportunities and optimizing marketing strategies.● Cross-Functional Collaboration: Demonstrated effectiveness in working across departments and teams to address technical challenges and deliver comprehensive solutions

Nigeria

● Optical Design and Maintenance: Designed and maintained optical networks, including legacy Tellabs SONET/backhaul equipment. Managed operations and maintenance of Tellabs 7100 packet optical DWDM equipment, focusing on point-to-point E-Line, E-LAN, and point-to-multipoint ERP Ethernet ring protection across Layer 0/L1 (DWDM wavelengths and physical layer) and Layer 2 (Ethernet services).● Service Board Capacity and Operations Management: Oversaw service board capacity upgrades and managed operations for Tellabs 7100 packet optical equipment / Ciena 6500, including Layer 0/L1 (DWDM wavelengths and physical layer) and Layer 2 Ethernet services. Also managed Layer 2.5 (Ethernet backhaul) on Tellabs 8600 equipment. Utilized MLPS-TP (Multi-Layer Packet Switched Transport Platform) for efficient traffic management and network optimization.● Technical Support and Module Upgrades: Provided technical support for Tellabs 7100 packet optical DWDM equipment and conducted both hardware and software module upgrades. Engaged with customers to resolve issues, including defective optical modules, and facilitated module upgrades to address bugs and improve system performance.● Network Management Software Upgrade and Coordination: Managed network management software upgrades and synchronized with onsite teams to resolve fiber cuts, ensuring minimal downtime and meeting Mean Time to Repair (MTTR) targets.● Proposal Management and Technical Support: Compiled and submitted proposals, prepared quotations, and defined network design and system specifications. Addressed technical queries, ensuring high customer satisfaction and compliance with SLAs.● Cross-Functional Collaboration: Effective in working with diverse teams, stakeholders, and departments to achieve common goals and deliver integrated solutions.● Change Management: Experienced in guiding teams through significant technical transitions and process changes, minimizing disruptions, and ensuring successful adoption.

Nigeria

● Customer Relationship Management and Sales Achievement: Built and sustained strong relationships with technical communities and internal stakeholders, resulting in a 50% exceedance of annual sales targets. Recognized as Employee of the Year in 2021 for exceptional performance in business development and relationship-building, contributing to significant revenue growth.● Technical Solutions and Network Design: Led the design and implementation of innovative, cost-effective network solutions, enhancing overall performance and operational efficiency. Managed proposals, quotations, and network specifications, including defining and designing solutions based on Tellabs products. Conducted network capacity planning for packet-optical/WDM networks, ensuring scalability and optimal resource utilization, and presented compelling cost-benefit analyses to stakeholders, driving strategic decisions and sales growth.● Technical Expertise and Issue Resolution: Provided expert technical support by responding to queries from partners and customers, resolving complex issues, and maintaining high SLA compliance. Leveraged insights from competitor intelligence and product requirements to enhance optical and packet networking portfolios with Coriant-based software, achieving high levels of customer satisfaction.● Sales and Market Impact: Applied advanced sales strategies and data analytics to achieve a 15-20% average annual increase in sales, with a 40% boost through optimized product recommendations and tailored solutions. Contributed to market share growth by effectively aligning technical solutions with customer needs.● Process Improvement and Efficiency: Utilized Agile methodologies to design and deploy network solutions, incorporating customer feedback for continuous improvement. Led strategic equipment upgrades and network planning, resulting in a 25% enhancement in network performance and reliability.

Lagos Nigeria

● Project Management and Operations: Successfully managed MTN’s WDM new routes project from Lagos to Abuja, overseeing project timelines, cost control, and risk management, resulting in on-time delivery and 15% cost savings. Led a team of 15-25 members, ensuring compliance with deadlines and quality standards, which improved overall project efficiency by 20%.● On-Site Commissioning and Support: Conducted comprehensive on-site and workshop training for customers and subcontractors, focusing on network optimization and troubleshooting techniques. Utilized Inspector software for in-depth network performance analysis, providing post-commissioning technical support that resulted in a 30% reduction in network downtime.● Network Optimization and Planning: Planned and executed ASON deployment, which enhanced network performance by 25% and increased efficiency through effective resource utilization. Managed network maintenance and troubleshooting to ensure all issues were resolved within KPI/SLA standards, improving customer satisfaction by 15%.● Training and Development: Delivered expert training sessions on WDM equipment and optical switches to customers and subcontractors, facilitating effective use and maintenance, which led to a 20% improvement in customer competency and reduced support queries.

Master'S Degree, Data Science And Analytics, 3.91

Columbia Engineering Data Analytics, Data Analytics

Activities and Societies: Fundamental Statistics: Modeling and Forecasting

Master'S Degree, Mechanical Engineering

Bachelor Of Science (Bsc), Agricultural Engineering

Certification