Senior Data Scientist & Technical Support Engineer• Handled confidential information with a high degree of integrity in cloud-based environments.• Proficient in PC applications, including Google Sheets and Google Slides, with above-average knowledge.• Utilized Power BI for data analysis, showcasing a strong asset in business analytics.• Experience with macro development and modeling, enhancing data analysis capabilities.• Developed advanced machine learning algorithms and implemented statistical methodologies using Python and R for business solutions, aligning with SOLID Design Principles. Conducted anomaly detection using large language models and supervised/unsupervised machine learning techniques.• Utilized cloud-based infrastructure (AWS) for scalable data processing and analysis, demonstrating expertise in large-scale cloud-based Infrastructure.• Automated deployment pipelines using Jenkins and Platform for automation and continuous execution (PACE) for CI/CD, incorporating Bitbucket as the version control (VCS), and promoting applications from development to production environments.• Collaborated effectively in fully remote teams across multiple time zones, ensuring smooth project execution and timely deliverables.• Implemented security measures in cloud environments, including encryption and access controls, following security best practices.• Remote development in Docker

• Sales & Customer Service Representative • Provided product expertise and tailored recommendations to customers, resulting in increased sales.• Resolved customer inquiries and maintained accurate records in the customer service database.• Maintained and regularly updated the customer service database, documenting all interactions.• Assisted customers in placing orders, with dedicated follow-up on existing and previous orders.• Door to door sales of voice and Internet service packages.

• Analysed customer transmission network using vendor business analytics tool. • Designed and deployed CDC optical network solutions using Agile Development Processes (SCRUM), ensuring rapid iteration and customer feedback incorporation.• Utilized Object-Oriented Programming principles in Java for developing cost-effective solutions tailored to customer requirements.• Collaborated with cross-functional teams to define and estimate software components, leading to efficient project planning and execution.• Implemented automated deployment methodologies using Azure DevOps for seamless application promotion and release management.

• Troubleshot digital cross-connect and WDM optical products for telecommunication networks.• Managed support teams and planned equipment upgrades for improved network performance.• Planned swap design to upgrade digital cross-connect equipment with a newer version of Optical transport network.• Managed Linux Containers and Docker environments for telecommunication network troubleshooting and upgrades, ensuring system reliability and scalability.• Developed automation scripts in Python and Shell for system maintenance and configuration management, streamlining operational tasks.• Implemented CI/CD pipelines for software deployments, enhancing development workflow efficiency and reducing deployment errors.

• Developed strong customer relationships and provided detailed recommendations, leading to recognition as the 2012 New Employee of the Year Award.• Established robust internal relationships with key stakeholders, including product marketing and R&D, to address technical issues and implement effective network solutions.• Designed and directed cost-effective and innovative network planning strategies based on thorough analysis of customer requirements and traffic matrix, resulting in optimal and efficient solutions. Also, defined customer solutions using Tellabs products and provided technical support for transmission equipment.• Answered technical queries from partners and customers.