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Olga Borodina is listed as UX Writer / Editor at Spotware Systems, a company with 28 employees, based in Limassol, Cyprus, Cyprus. AeroLeads shows a matched LinkedIn profile for Olga Borodina.
Olga Borodina previously worked as UX Writer at Spotware Systems and UX Editor at Avito. Olga Borodina holds Bachelor'S Degree, Economics from Moscow State Institute Of International Relations (University) Mfa Russia Mgimo.
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Olga Borodina is a UX Writer / Editor at Spotware Systems. They is proficient in Dutch and English.
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Limassol, Cyprus
- Working with UI texts: headers, buttons, context menus, tooltips, notifications, error messages, definitions, disclaimers - Creating new texts and editing existing ones in Russian and English for multiple products- Collaborating with proofreaders, product managers, designers and localization managers- Maintaining the multi-product text database.
Moscow, Russia
- Developing chat- and voice bot scripts and logic- Improving HelpCentre structure and creating content for FAQ - Supporting product launches from Customer Support side - Proofreading and improving chat and email answer templates - Ensuring adherence to the company's Tone Of Voice across all support channels- Tracking content performance metrics.
Moscow, Russia
- Working on App content: stories, banners, news posts- Translating and editing App interface content from the Global team and creating content from scratch for country-specific issues and features (texts, video scripts, infographics)- Supervising video production- Validating externally created content- Managing community relations within the App and.
Moscow, Moscow City, Russia
- Content creation for a range of support channels (Articles on the company website, Agent templates, Chatbot) in Russian, English and Dutch- Translating content from the Global team and creating it from scratch for country-specific issues- Proofreading externally translated content- Tracking content performance metrics and prioritizing updates to ensure.
Moscow, Russia
- Supervision of a 15-people client support team- Day to day team management: task assignment, resource allocation, planning and prioritizing- Weekly quality checks of the agents supervised - Control of the KPIs- Regular reporting on progress and team work status- Identification, analysis and implementation of process improvements- Assistance in training.
Moscow, Russia
- Providing client support in Dutch, English and Russian via chats, email and social media - Creating answer templates to improve efficiency and user experience- Maintaining strong and stable performance in order to meet the KPIs and SLA set by the Client- Monitoring customer complaints and feedback; sharing the data with the management
Moscow, Russia
- Paperwork management- Document translation- Preparation of analytical materials: reports and presentations in Russian and English- Cataloguing documentation related to the bank’s terminated correspondent relations
Moscow, Russia
- Paperwork management- Document translation- Quality control of the delivered data, supervision of the department’s database
Other employees you can reach at spotware.com. View company contacts for 28 employees →
Elena Anisimova
Colleague at Spotware SystemsLimassol Municipality, Limassol, Cyprus, Cyprus
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AK
Aleksey Khokhlov
Colleague at Spotware SystemsLimassol, Cyprus, Cyprus
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EB
Eli B.
Colleague at Spotware SystemsCyprus, Cyprus
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ME
Maxim Ermolenko
Colleague at Spotware SystemsSochi, Krasnodar, Russia, Russian Federation
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JS
Jacob Storey
Colleague at Spotware SystemsLimassol Municipality, Limassol, Cyprus, Cyprus
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AZ
Aleksandr Zhuravskii
Colleague at Spotware SystemsLimassol, Cyprus, Cyprus
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AK
Alex Khizhnyi
Colleague at Spotware SystemsLimassol, Cyprus, Cyprus
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EK
Elena Klimova
Colleague at Spotware SystemsLimassol Municipality, Limassol, Cyprus, Cyprus
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AP
Aleksandr Peskov
Colleague at Spotware SystemsLimassol, Cyprus, Cyprus
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ED
Evgenii Dementev
Colleague at Spotware SystemsNicosia, Cyprus, Cyprus
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Quick answers generated from the profile data available on this page.
Olga Borodina works for Spotware Systems.
Olga Borodina is listed as UX Writer / Editor at Spotware Systems.
Olga Borodina is based in Limassol, Cyprus, Cyprus while working with Spotware Systems.
Olga Borodina has worked for Spotware Systems, Avito, Haval Motor Rus, Blablacar, and Teleperformance.
Olga Borodina's colleagues at Spotware Systems include Elena Anisimova, Aleksey Khokhlov, Eli B., Maxim Ermolenko, and Jacob Storey.
You can use AeroLeads to view verified contact signals for Olga Borodina at Spotware Systems, including work email, phone, and LinkedIn data when available.
Olga Borodina holds Bachelor'S Degree, Economics from Moscow State Institute Of International Relations (University) Mfa Russia Mgimo.
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