Michael Duncan Email & Phone Number

Hickory/Lenoir, North Carolina Area

•Managing Multiple vCenter instances containing five Datacenters, totaling over twenty-five Hosts of Nutanix & HPE systems. Includes Hyper-Converged and Host / SAN configuration with Aruba Fabric Switching interconnects to HPE Nimble. •Maintain all Roles & Features for Microsoft Systems within three separate forests including but is not limited to: ADFS, DHCP, DNS, GPO’s, Exchange, RDP Licensing, Microsoft Volume Licensing (KMS), WDS, WSUS, CA. On-Premises and one forest synced with Azure Office 365•Oversee most applications used for maintaining Enterprise Systems. This includes but is not limited to: VMWare, iLo, LANSweeper, Kaseya, SonicWall, Office 365, Dynamics 365, Parallels, Citrix, Trend Micro, Liquidware, Cherwell, Duo, Datto, Veeam Systems, AutoCAD, SolidWorks, Stanly Security Systems, Meraki Systems, Cisco ISR’s, Eaton 3-Phase UPS Systems.• Tracked inventory changes, deployments, decommissioning of systems.• Maintaining / Renewing support and maintenance contracts.• Maintaining / Supporting Citrix environment.•Other Skills include but not limited to All Manufactures of PLC’s, CNC’s: Fecken-Kirfel (F&K), Baumers, Eastman. Faro Arm Laser

Charlotte

• Maintaining two different domains in the DNS forest and some redesign of active directory to meet best practice model.• Maintaining ESX 4.1 with over 80 servers with vCenter. Combined these down to 48 VM.• EMC VNX 5200 with 10Gbps fabric switches. Six ProLiant DL380 G6 server hosts.• Symantec / Veritas 2015 Backup Exec. to SAS disk and to LTO Tapes.• Imaging systems in preparation of new user deployment with Windows 7 and Windows 10. • Working with systems consisting of Dell, HP Lenovo, Gateway, ASUS, Microsoft Surface, iPads, iPhones and Androids.• Maintaining Office 2007, Office 2010, Office 2013 and Office 2016.• Tracked inventory changes, deployments, decommissioning of systems.• Maintaining / Renewing support and maintenance contracts.• Maintaining / Supporting Citrix environment.• Redesigning of entire network infrastructure topology and telephony systems.• Migrated from on premises Exchange 2010 to Office 365 E3.• Moved infrastructure from on premises to Co-location.• Moved the Corporate Office five miles down the road.• Maintaining Help Desk serving over 160 employees’.• Upgraded various hardware within network infrastructure.• Appling patches, updates and upgrades to all of the servers and software.• Working with numerous venders to maintain support contracts.• Selling off old equipment from downsizing.• Rebuilding all forms of Documentation as the company lost a NAS before my arrival.• Maintaining Software servers including but not limited to: Citrix, MAS200, EDI, FileMaker, Lync, ADP, eTime, Cognos TM1, InfinityQS, Supply-Vision, VEEAM, Enterprise Vault, MSP Anywhere, VMWare Airwatch, SQL 2008, SQL 2012, VDI, WDS, SCCM, SCOM and Maintaining ISA server 2006 with SOPHOS.

Charlotte, North Carolina Area

• Working in a complex network with an array of systems including but not limited to Windows, Linux, Mac's, Lenovo, Sophos, Dell, HP, Android, IOS, Google Mail and Google App's.• Utilized Manage Engine to maintain all the end users’ computer systems including patch management, software deployment and scripting. Also used Manage Engine as ticketing system for tracking support concerns.• Imaged systems in preparation of new user deployment.• Tracked inventory changes, deployments, decommissioning of systems.• Had some learning opportunities on the side of Broadcast Engineering and the variety of the systems used to broadcast television?• Contributed to the Public Relations amongst the staff of WCCB and the IT Department.

Charlotte, North Carolina Area

• Maintaining three different domains in the DNS forest, some clustering and a redesign of active directory to meet best practice model.• Exchange 2007 maintenance of three different databases and standard tasks utilizing PowerShell. Ex. room creation, public folders, calendars, mobile device mgmt.• Migration of Exchange 2007 from internal cluster to the cloud Exchange 2013.• Maintain company-wide network connectivity and functionality 24/7.• Redesign systems and network infrastructure, implementing new hardware, software and redundancy company-wide within budget restraints.• Maintain iMac’s containing numerous virtual machines in production environment.• Patch-to-Switch tracking and architectural layout, naming convention• Applying VLAN technology with over 20 subnets using Cisco Catalyst, Dell PowerConnect and ADTRAN NetVanta switches to segregate different client proprietary software and information.• Creating images, modifying, and deploying a variation of machines for organization and testing purposes within physical and virtual environments.• Development and support for an array of Windows, Apple, Linux and LDAP servers for varies roles throughout the company.• Provide after hours “on call” support to end users.• Support all desktop applications, hardware, software, and mobile devices.• Implementing Group Policy Objects and deploying a variety of policies company-wide.• Controlling network access and security using a diversity of different software’s and GPO’s.• Support executive board members and C-level management issues and technological needs.• Set up and maintaining ESX and ESXI 4.0, 4.1, 5.0, 5.1and 5.5 environments.

Charlotte, North Carolina Area

• Tivoli Software for pushing or extracting software.• Build new drive with Windows 7 O/S and appropriate line of business profile.• Install additional applications.• Copy user data from old drive to new drive.• Coordinate scheduling of deployment with customer.• Deploy devices.• Return old drive/machine to inventory.• Backing up, restoring and supporting common Windows applications such as MS Office.• Following TIAA-CREF’s methodology and check list procedure for a large OS implementation.• Executing workstation builds and software deployments.• Ensuring inventory systems are updated.• Adhering to TIAA Desktop processes, procedures, policies and job aids.

Hickory, North Carolina

• Over ten years of computer system and network management experience.• Over ten years PC Technician experience comprised of hardware and software installation and migration of all of the Windows platforms• An array of hardware support including but not limited to IBM, Dell, and HP/Compaq. • More than ten years of customer service on-call support.• Currently working on MCSA working towards MCSM.

Charlotte, North Carolina

• Maintain network organization for over three hundred employees world-wide consisting of private tunnels, LAN, WAN, wireless and network monitoring using Spiceworks.• Maintain company-wide network connectivity and functionality.• Creating and deploying a Helpdesk Ticketing System.• Implemented disaster recovery solutions in the infrastructure area of IT.• Applying VLAN technologies using ADTRAN NetVanta 1638P switches to segregate different client proprietary software and information.• Setup and maintained Dell DRAC’s and HP OpenView Storage Area Manager. • Development and support for a variety of Windows, Apple and LDAP servers for varies roles throughout the company.• Implementing GPO's and deploying an array of policies company-wide.• Controlling Network access and security using a diversity of different management software’s and GPO’s.• Support executive board members and C-level management issues and technological needs.• Provide after hours “on call” support to end users worldwide.• Support all desktop applications, hardware, software, and mobile devices.• Using GPO’s to automatically setup redirects, images and backups company-wide.• Setting up and maintaining ESXI 4.1 and 5.1 environments with and without VMotion.• Creating, modifying, and deploying a variation of machines for organization and testing purposes within Physical and ESXI environments.• Creating an assortment of groups to control access to specific ESXI and physical environments.• Using KVM Switches and naming conventions to manage critical systems locally.• Deploying RDP technologies to maintain, modify and update entire infrstutrue.• Helped to facilitate the previous Comdial phone system and integrated a new Shoretel 12.1 phone system.• Re-design WAP’s using a Meraki wireless solution.• Asset and Lease procurement, inventory, management, warranty and tracking (complete life cycle).• ISO: 9001:2010, 27001:2011.

Mooresville, North Carolina

• Creating, managing and supporting an ESXI 4.1 environment consisting of Windows Server 2008 R2 virtual machines.• Setting up a physical backup system to mirror and duplicate active ESXI system.• Implemented an automated systems backup and offsite recovery resolution.• Working with suppliers to negotiate programs and part costs, supplier agreements, supplier program timing and logistics.• Possessing a swift yet flexible approach to team leadership, data gathering, design, synthesis and collaboration within the team.• Maintain network organization for over fifty employees world-wide consisting of private tunnels, LAN, WAN, wireless and network monitoring.• Using KVM Switches and naming conventions to manage critical systems locally.• Implementing Group Police and deploying a variety of policies company-wide.• Setup and maintained Dell DRAC’s and HP OpenView Storage Area Manager as well as SCOM and SCCM.• Controlling Network access and security using CISCO ASA and a diversity of different software’s and GPO’s.• Support executive board members and C-level management issues and technological needs.• Provide after hours “on call” support to end users.• Support all desktop applications, hardware, software, and mobile devices.• Deploying RDP technologies to modify, maintain and update entire system framework.• Using GPO’s to automatically setup redirects, images and backups company-wide.• Creating, modifying, and deploying a variation of machines for organization and testing purposes within Physical and ESXI environments.• Asset and Lease procurement, inventory, management, warranty, tracking. (complete life duration)

Mooresville, Nc

• Experiment with an array of circuitry to learn and advance current systems.• Mastering circuit design, creation and PCB applications.• Experiment with solar cells and wind powered generators to establish test bench references for possible battery charging methods and refill stations.• Learn the ins and outs of Electric Vehicles (EV’s) and how they work. • Practice completely wiring and striping an EV of all components and modules.• Learn the protocols and regulations which standardize the EV’s.• Learn, practice and implement proper safety protocols to prevent early life termination.• Responsible for certain administration requirements including, documentation, verification, press releases, website modification, build sheets, BOM’s, MS Project, etc…

Newton, North Carolina, United States

I provided care for my elderly parents while going back to school.

• Supervised crews of 120+• Organized Scheduling for multiple departments.• Administrative Bookkeeping including: Bi-Weekly, Inventories, Labor, Ratios, Quarterly Reports.• Improved business by five percent at Mel's Dinner.• Earned various awards for excellent service.

Western North Carolina Region

United States

Medical Discharge

Mountain View North Carolina 28602

Bachelor Of Science, Electrical / Computer Engineering Technology, 15-16

• Worked on a team of two as team leader to design a traffic signal control system. • Circuit design, simulation and prototype assembly.

Applied Science Degree, Computer Engineering

Applied Science Degree, Computer Engineering July 2002 - May 2007 GPA: 3.73 / 4.0 • Dean’s List: Fall 2008, Spring 2009 (UNCC) • National.

Applied Science Degree, Electrical Engineering, 13-14

Activities and Societies:Applied Science Degree, Electrical Engineering July 2002 - May 2007 GPA: 3.53 / 4.0

9-12

Activities and Societies: Instrumental in encouraging and helping to establish a new computer lab within the Library of the High School.

6-8

Activities and Societies: • Established a Computer Lab in the 7th grade consisting of 3 x Apple IIE's. Each equipped with a 12".

K-5

• General Education • Subjected to Corporal Punishment on a regular basis.