Elizabeth O'Leary Email & Phone Number

• Trained Cast Members in guest service skills, computer systems, and documentation procedures • Organized scheduled events vs. incoming information to achieve deadlines• Composed and maintained executive calendars daily reports utilizing Microsoft Office• Facilitated pilot training program for Disney Genie+ product for classes of 10 employees• Creatively problem solved in a high pressure, fast-paced environment for over 200 guests a day• Provided excellent guest service to visitors from global and domestic locations to exceed satisfaction standards• Processed Guest registration for the Disability Access Program and advised program benefits

Saratoga Springs Resort

• Initiated program to welcome incoming/ returning cast members to build department morale • Retained knowledge and participated in continual learning during bi-monthly training seminars • Partnered with managers to automate guest count procedure to adhere to COVID-19 restrictions• Engaged with Guests to provide welcoming environment while delivering safety critical information

Clermont, Florida, United States

• Maintain daily log of safety critical food temperatures• Train incoming staff on the brand standard recipes in addition to holiday offerings• Create welcoming environment for staff and customers

• Hosted private tours providing unique tailored experiences for 1-10 Guests in accordance with multiple confidentiality policies• Facilitated scripted tours for groups of 20+ Guests while still establishing personalized experiences• Provided adaptive support to the needs of the operation and Guests’ requests• Operated company vehicles in accordance with Florida DOT regulations

Port Orleans French Quarter Resort

• Communicated the benefits of the My Disney Experience application and educated guests about FastPass+ program• Scheduled dining and recreational activates via computerized a la carte system• Recommended experiences by matching Guests’ desires with extensive knowledge of Walt Disney World property and offerings• Provided efficient check-in experiences while communicating necessary safety and financial information to Guests in 1000+ room resort• Organized timely delivery of luggage and updated travel logistics on behalf of Guests

Knoxville, Tennessee Area

• Preformed efficient checking in and out experience via Opera Software• Provided personalized travel recommendations for Knoxville, TN based on guests' preferences• Identified and resolved operational flaws as a member of the grand opening team• Verified and took payment for internal and 3rd party travel reservations