Customer Care SpecialistExpedia & MicrosoftWith three years of experience in customer care, I have developed extensive skills in delivering exceptional service and resolving issues promptly. During my time at Expedia, I honed my ability to handle complex customer concerns, particularly when working with dissatisfied clients, by offering swift and effective solutions to ensure customer satisfaction. Additionally, I gained valuable selling skills.At Microsoft, I worked as a… Show more Customer Care SpecialistExpedia & MicrosoftWith three years of experience in customer care, I have developed extensive skills in delivering exceptional service and resolving issues promptly. During my time at Expedia, I honed my ability to handle complex customer concerns, particularly when working with dissatisfied clients, by offering swift and effective solutions to ensure customer satisfaction. Additionally, I gained valuable selling skills.At Microsoft, I worked as a frontline agent, gaining valuable insights into B2B operations. I supported partners with technical issues related to Microsoft Partner Center, Azure Active Directory. This experience has strengthened my technical proficiency and enabled me to communicate effectively using technical terminology. Show less

I began teaching English to young pupils during my time as a student at the pedagogical college. After moving to Portugal and acquiring sufficient knowledge of Portuguese, I started providing my assistance to Ukrainian families, aiding them in adapting swiftly to the new culture and language. I continue to support families during current challenging periods, offering help and guidance.

This internship provided me with the opportunity to step into the role of a primary school teacher, encompassing a wide range of responsibilities. The experience of working alongside professionals and learning from the best proved to be immensely valuable.