As a Head of Services I manage 4 teams who work on services projects - Power Apps, Power BI, Data Migrations, Implementations:- Perform short and long-term planning of team's activities- Report projects' statuses to CEO- Communicate with other teams- Communicate with the clients regarding current and future projectsMain responsibilities as Power Apps Team Manager:- Project Manager for internal/external projects: - assist in pre-sales - communicate with the client team - create and maintain project documentation - monitor team's tasks and progress- Business Analyst/Proxy PO for products the team develops: - define project goals, scope - analyze, define and document requirements - create mockups, diagrams - create, maintain product documentation (development guides, user guides) - participate in product testing (functional, acceptance) - conduct demos for clientsMain responsibilities as Power BI Team Manager:- Project Manager for internal and external projects: - assist in pre-sales - communicate with the client team - create and maintain project documentation - assign tasks, monitor progress - deliver reports to the client- Business Analyst/Proxy PO for reports the team develops: - analyze, define and document requirements - create mockups - participate in product testing (functional, acceptance) - conduct demos for clientsProject Manager for "Migration as a Service" projects for external clients:- assist in pre-sales (provide estimates, scope, deliverables, risks)- communicate with the client team (kick off, status meetings, reports, troubleshooting sessions, closure)- create, maintain project documentation- allocate tasks to the team and monitor progress- assist with complicated cases- assist with cross team communications- develop and enhance "Migration as a Service" processesMain responsibilities as Implementations Manager:- Assist in pre-sales- Communicate with the client team- Monitor progress

Main responsibilities:- Manage "Migration as a Service" projects for external clients: - assist in pre-sales (provide estimates, scope, deliverables, risks, assumtions) - communicate with the client team (kick off, status meetings, reports, troubleshooting sessions, closure) - create and maintain project documentation - allocate tasks to the team and monitor progress - assist with complicated cases - assist with cross team communications/collaborations- Develop and enhance "Migration as a Service" processes

Main responsibilities: - Conduct interviews with candidates for 1st line Support Agent position- Train/onboard 1st line Support Agents- Develop 1st line Support processes- Manage 1st line Support Team daily activities: - allocate tasks and monitor progress - control performance - assist with complicated cases - assist with cross team communications/collaborations- Hold onboarding, demo and troubleshooting sessions with customers- Address escalation requests from customers

Manual QA, outsource projects (business process management systems - web, desktop, mobile applications)Technical writerMain responsibilities: - Analyze business & functional requirements- Prepare testing documentation (test plan, test cases, check lists, bug reports)- Preform manual testing (functional, UI, acceptance, regression, performance, ad-hoc exploratory)- Communicate with client team (PM, developers)- Create and design user guides, how-to and troubleshooting articles- Create demo videos and how-to tutorials

Manual QA, outsource projects (healthcare, e-commerce - web applications).Main responsibilities:- Analyze business & functional requirements- Prepare testing documentation (test plan, test cases, check lists, bug reports)- Preform manual testing (functional, UI, regression)- Troubleshoot end-users' issues- Create basic auto-tests using Selenium - Communicate with client team (PM, developers)