Valeriia Smalko Email & Phone Number

● Receive and address customer requests and inquiries through various support channels, such as Zendesk, Intercom, ensuring timely and effective communication● Research, diagnose, and troubleshoot software and hardware issues reported by customers● Properly escalate unresolved issues to internal teams, utilize internal and external resources for accurate solutions, and ensure comprehensive documentation within the ticketing system for future reference● Guide clients through issue resolution via web meetings, email, or chat, asking targeted questions to understand problems● Follow up to ensure systems are fully functional post-troubleshooting, while maintaining positive customer relationships

● Calculated over 70 moving quotes using CRM systems, demonstrating proficiency in data management and analysis● Acquired in-depth knowledge of US commercial transportation rules related to household goods moving, ensuring compliance and understanding of industry regulations● Strengthened problem-solving skills throughout the training course, enhancing my ability to address challenges effectively in a dynamic work environment

● Developed complex 4-month lesson plan incorporating 5 different subjects ● Assessed student’s learning needs and accommodated lessons to individual attention difficulties ● Integrated gamification methods, which improved sustained attention span by 45% in progress-measuring tests