Olena Jansen Email & Phone Number

Cambridge, England, United Kingdom

• Develop policies, procedures, and documentation to drive growth whileensuring compliance with UK regulations, including information security, GDPR,and ISO 27001.
• Lead continuous improvement initiatives for the quality management system,aligning with compliance requirements and supporting functional teams inimplementation efforts.
• Organise workshops to develop and streamline key policies and procedures,resolve backlogs, and align documentation in preparation for ISO 27001certification.
• Conduct internal audits, gap analyses, procedure assessments, and metricreviews.
• Manage investigations into non-compliance issues and define effectivecorrective and preventive actions.

Cambridge, England, United Kingdom

• Proactively managing and optimising facility operations, ensuring a seamless functionality and creating a safe, efficient, and productive work environment for all stakeholders.
• Successfully coordinating export logistics and stock management activities, improving efficiency of supply chain operations for shipments to the UK, Europe, and Middle East.
• Organising end-to-end travel arrangement, making cost-conscious decision while delivering the best possible experience for all stakeholders.
• Coordinating and planning social events for the team, including company lunches, team-building activities, maintaining a fun and positive environment for the team.

Cambridge, England, United Kingdom

• Managed quality control reviews to ensure that records of maintenance and repairs carried out on Illumina genome sequencing instruments met high standards. The quality control changes contributed to a successfully ISO.
• Drove workflow enhancements under Salesforces to achieve flawless end-to-end management of maintenance and repair Work Orders. Identified improvements leading to the automation of critical parts of the workflow.
• Coordinated escalation of issues impacting CRM system with engineering teams. Led resolution working in close collaboration with Service Operations, Customer Care, Compliance and Tech Support.
• Drove adoption of new Work Order process by engineering team based in former West region. Trained engineers to the new workflow and advocated best practices, working closely with FSMs of that region.
• Service Operations lead for training of current and new employees.

Duxford, England, United Kingdom

• Point of contact to customers for sales opportunities. Working closely with sales team to respond to tenders and draft customer proposals. Created monthly reports for the management team, capturing the latest sales.
• Liaised with Logistics team to ensure timely delivery of orders. Streamlined process which helped reduce delivery time for critical deliveries.
• Responsible for maintaining product and customer information under Microsoft Dynamics. Developed dashboards improving visibility of the sales pipeline.

• Responsible for raising sales orders, managing contract signatures under DocuSign, and creating internal sales records and leasing documentation.
• Point of contact with Sales Support, Finance & Engineering to analyse customer feedback and find adequate resolution to arising disputes. My involvement helped recover £120k in revenue.
• Supported sales team getting up to speed with the CRM solution, and helped with the maintenance of key customers information in the system.

Cambridgeshire, England, United Kingdom

• Assisted Accommodation Manager in the day-to-day management and maintenance of the 270-student accommodation building. Responded to incoming enquiries regarding tenancy, and followed up leads to maximize opportunity to.
• Performed regular checks of the buildings and private accommodation to identify potential damage, defects, and hazards. Liaised with external contractors for regular repairs and maintenance work.
• Created monthly site management report capturing updates on occupancy, rent collection, site maintenance and incidents.

Cambridge, England, United Kingdom

• Managed interactions with customers from registration to checkout, dealing with day-to-day requests, complaints, and performed regular rooms inspections. Managed building regulation inspection process ensuring welfare.
• Purchased house supplies within budget, liaising with suppliers when required to procure maintenance services, requesting invoices, and managing payments.
• Organised annual fund-raising events bringing over £50,000 per year.