Oles Sossa Email & Phone Number

New York, Ny, Us

United States

- Successful OKTA integration design and implementation within a critical deadline for products – this has allowed our company to move towards a proper SSO process and deliver additional services to our customers.- Complete redesign of the Infrastructure as Code (IaC) master pipeline for Terraform deployment that handles sophisticated security requirements and multiple providers. - Implementation of crucial automation improvements, resulting in decreased operational time.- Streamlining and re-design of patching process, ensuring alignment with entire multi region organization.- Active involvement in various Infrastructure as Code, Configuration as Code, and DevOps initiatives.

Kyiv, Kyiv City, Ukraine

• Research and identify the most appropriate options for the delivery infrastructure• Implementation of the required infrastructure solutions• Maintain and test Business Continuity plans and systems• Manage the deployment, maintenance, and upgrade paths of the infrastructure (remotely and on-site)• Contribute to the overall quality of service delivered to internal users and clients

Kiev Region, Ukraine

- Delivering technical support and fixes, alongside planning and implementing the optimum use of technology for customers business.- Carry out preventative checks and maintenance to ensure optimum performance of the client's systems.- Technical input and guidance.- Implementation of the latest technologies.- Functional and technical analysis and evaluation of IT architectures.- Supporting various IT management solutions

Kiev Region, Ukraine

- Delivering technical support and fixes, alongside planning and implementing the optimum use of technology for customers business.- Responsible for building strong relationships with customers and successfully delivering projects based on IT skills.- Carry out preventative checks and maintenance to ensure optimum performance of the client's systems.- Technical input and guidance.- Implementation of the latest technologies.- Functional and technical analysis and evaluation of IT architectures.- Managing System Center Configuration Management Infrastructure for multiple customers.

• Providing 1st/2nd line support to customers.• Supporting users and network administrators over the telephone and by email• Handling customer issues, working through to route cause analysis• Analyzing users requests and developing requirements and specifications for the developers to implement the functionality in the software• Configuration and testing of new Verismic software.• Working closely with software suppliers to resolve operational issues• Responsible for supporting: Windows Server 2003/2008 R2/2012, Verismic Power Manager, Verismic Password Reset, Verismic International Launcher, Verismic Archive Analytics, LANDesk Management Suite,• Administering Microsoft Windows Server 2003/2008;• Processing client data on the servers, creating reports;• Providing patch management (Microsoft Windows Vulnerabilities);• Creating, editing and testing MSI packages;• Creating silent (no UI) software packages (executables);

• Providing 1st/2nd line support to customers.• Supporting users and network administrators over the telephone and by email• Handling customer issues, working through to route cause analysis• Analyzing users requests and developing requirements and specifications for the developers to implement the functionality in the software• Configuration and testing of new Verismic software.• Working closely with software suppliers to resolve operational issues• Responsible for supporting: Windows Server 2003/2008 R2/2012, Verismic Power Manager, Verismic Password Reset, Verismic International Launcher, Verismic Archive Analytics, LANDesk Management Suite,• Administering Microsoft Windows Server 2003/2008;• Processing client data on the servers, creating reports;• Providing patch management (Microsoft Windows Vulnerabilities);• Creating, editing and testing MSI packages;• Creating silent (no UI) software packages (executables);

• Administering Microsoft Windows Server 2003/2008;• Processing client data on the servers, creating reports;• Providing patch management (Microsoft Windows Vulnerabilities);• Creating, editing and testing MSI packages;• Creating silent (no UI) software packages (executables);