Respond to all incoming enquiries, telephone, email, letter referrals regarding the eventsPlan diary to make effective use of the working day. Prioritizing and organizing tasks in order to meet deadlines Maintain accurate records of all contacts with clients Produce internal and external function sheets and distribute to all relevant parties Produce general letters, emails and proposals Demonstrate a full knowledge of relevant selling points and benefits of BH Live Effectively communicate with clients via telephone, face to face and written communication Effectively communicate with all key personnel within BH Live to ensure relevant catering and logistical information is provided Planning and hosting of events Conducting meetings with clients to discuss catering and logistics at the venue Produce invoices for upcoming and past events Regularly update the income report and weekly forecast to be consistent with events taking place in the venue Liaise with other members of BH Live Hospitality to actively promote sales opportunities, exchange information and increase professionalism

Processing mortgage applicationsDocumenting case notes using company's databaseLiaising with solicitors and mortgage brokers regarding applicationsData processing and inputting into company's own systemsDocuments assessmentCorrecting any errors within mortgage applications

Booking clients into the bureau Explaining the services available Uploading clients onto the CAB’s database and spreadsheets Taking telephone calls, answering emails Dealing with any post that comes in Dealing with any printing, scanning and filing Word processing Maintaining online and electronic appointments diary

Providing technical support to Tesco Mobile customers Responding to all phone enquiries promptly, courteously and in a friendly manner Handling high numbers of incoming calls from direct customers Delivering great customer service to customers over the phone Accurately recording details of calls and issues on logging software Identifying and escalating priority issues or customer complaints

Delivering excellent customer service at all times. Assisting in keeping Hotel reception area clean and tidy at all timesUpdating the shift diary during and at the end of shift detailing all important activities carried outMaintaining and displaying excellent knowledge of the local area. Dealing with all enquiries in a professional and courteous manner whether in person, telephone, or emailKeeping up to date with current promotions and hotel pricing, providing information to guests on request, whilst maximising bedroom and other sales opportunitiesFulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety Providing reports, as required for housekeepers and management

Offering concierge services to high profile bank customers over the phone: local (NatWest, RBS, Halifax, Barclays) and international (Israel, New Zealand, Denmark, Switzerland, Sweden, Russia, Latvia). Designing ultimate travel experiences including flight, accommodation booking and car hire. Organising ad-hoc events such as: booking a birthday celebration at a top London restaurant or finding hospitality tickets for a sold out eventBuilding good relations with customers and providing help by arranging tailor made holiday/travel packages for short and long haul destinationsDealing with calls in a highly professional mannerAccurately updating customer records with information