Olga Mcbride Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Kitchener, Canada Area

Stride Night and Stride Circles Volunteer.Provide meaningful social and emotional support to women at Grand Valley Institution for Women.Create and foster honest, nonjudgmental, authentic friendships with women.Assist with setting up and distributing various craft/creative activity materials; help with nightly snack tables.Attend each evening looking through the lens of Restorative Justice principles, in the belief that community well-being is strengthened through individual involvement and personal accountability.

Kitchener, Canada Area

Managed the Peer Support program and supported two older adult women in the community.Co-created the Elder Mediation Training Manual.Assisted with daily administrative tasks and organization regarding client management.Attended community events on behalf of Elder Mediation Services.Participated in Elder Mediation case development, client intake, and the mediation process.Observed and shadowed the professional work of two experienced Mediation Supervisors.Participated in community housing events and weekly meetings focused on the well-being of older adults, social interaction, community building and cognitive/emotional support.Attended community events on behalf of Elder Mediation Services.Participated in Elder Mediation case developments and mediation sessions.

Kitchener, Canada Area

Worked within Community Mediation Services and Victim Offender Reconciliation Program Services.Completed 3-day Transformative Mediation Training.Conducted follow-up phone calls regarding mediation services including Conflict Coaching workshops, Conflict Styles workshops, and client mediation sessions.Assisted with daily administrative tasks and organization regarding client management.Attended community member meetings regarding conflict resolution strategies.Participated in VORP Case Developments and mediation session.Observed and shadowed the professional work of two experienced Mediation Supervisors.

Waterloo, Ontario, Canada

Worked one-on-one with children and youth, I provided continuous social-emotional support, mental health support, mentorship and coping skills.Created educational scenarios designed to teach life skills, social norms, behavioural norms, and opportunities to learn from difficult situations as they arose.Managed confrontations, group and interpersonal conflicts, including individual disputes, anger-based challenges, emotional dysregulation, and physical/verbal aggression.Managed complex behavioural challenges associated with symptoms of trauma, Fetal Alcohol Spectrum Disorder, Attention Deficit Hyperactive Disorder, Oppositional Defiant Disorder, and Autism Spectrum Disorder.Worked from a trauma-informed lens, using person-first language, and a culturally-informed perspective.

Cambridge, Ontario

Developed and managed a Corporate and Leisure portfolio of customers seeking cost-effective, knowledgeable travel consultation in the areas of flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages and excursions.Utilized Galileo/Apollo reservations system and OMNIS client database systems proficiently, managed computerized bookings, managed corporate and private accounts, processed credit card billings and handled customer service issues.Collaborated with vendors to promote exclusive travel packages offered only through Flight Centre.Maintained skills as a capable travel consultant within a high-volume sales environment.Coordinated electronic customer marketing and vendor communications to promote vacation packages, close sales, confirm reservations, generate itineraries, process payments and issue tickets.Demonstrated an understanding of worldwide travel markets and trends and kept up to date on real time changes and global events that impacted travel schedules, the economic climate and consumer attitudes.

Waterloo, Canada

I was recruited by the owner of Bell Conestoga while working at Rogers Communications. The role I was recruited for fulfilled a need to support existing corporate clients, and grow the number of corporate clients. The role is an outside sales role, where I am responsible for providing service to clients at their location, and for new client acquisitions. Selected Contributions:Designed and implemented lead generation campaigns. Prior to my arrival, no formal marketing process existed at Bell Conestoga. I was responsible for generating my own leads using a variety of sources, including Kijiji campaigns, email campaigns and cold calling campaigns.Responsible for providing corporate customer service for existing clients. Prior to my arrival, corporate customers were receiving limited support from Bell Conestoga due to resource constraints. I rebuilt relationships with existing corporate clients, overcame their concerns about their level of support, and renegotiated and renewed many accounts.Built Return on Investment (ROI) analyses for corporate clients to assist with their renewals and account migrations. Building an ROI involves understanding client requirements, budgets and support expectations, and communicating these requirements to Bell Head Office.Demonstrated ability to train other staff, including a new Corporate Account Executive based out of Guelph and new Consumer Sales Consultants based in Waterloo.Responsible for post-sale activations of accounts and devices.

Waterloo, Canada

I was recruited by the Conestoga Retail Manager while working at Feet First. Selected Contributions:Assumed assistant manager responsibilities, including weekly staff scheduling, return material authorizations, Key Holder responsibilities and employee terminations.Achieved Personal Sales Excellence Silver Award from Rogers in 2006 for generating revenue of $311,004. In my other years at Rogers, I sold between $300,000 and $400,000 per year.Managed frontline customer service complaints, head office billing discrepancies and hardware and software troubleshooting.Attended numerous product training sessions, and was responsible for relaying new product information to new and part-time sales representatives.

Kitchener, Canada Area

After one year in the position, was promoted to Key Holder, where I was responsible for inventory management, implementation of merchandising plans, opening and closing responsibilities and product returns. Learned basic sales, customer support and retail operations strategy and processes.

Honours Bachelor'S Degree, Bachelor Of Community & Criminal Justice, 3.86 Gpa (90%)

Activities and Societies: Program Advisory Committee 2016, Honour Roll studentRelevant Courses: Alternative Dispute Resolution Strategies.

Human Services Foundation, Social Work, 3.94 Gpa

Activities and Societies: ESL Conversation Partner, RESPECT Team memberRelevant Courses: Conflict Management, Cultural Diversity, Group.

College Diploma, Public Relations, Advertising, And Applied Communication

Relevant Courses: PR Principles, Advertising, Marketing, Professional Writing, Journalism, Sociology, Psychology

Ontario Secondary School Diploma, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Junior Concert Band, Senior Concert Band, Multicultural Club Relevant Courses: World Issues, French, Spanish.