Olga Goins Email & Phone Number

Richmond, Kentucky

• Improve customer relationships as the main point of contact of OEM Accounts in the Power Generation Market focusing on Latin America and Asia.
• Head communications with all functions of the company including Engineering, Purchasing, Manufacturing, Operations, Quality Assurance, Finance, Logistics, and Customer Service to track and ensure customer satisfaction.
• Facilitate timely and successful delivery of the equipment and/or services according to customer’s requirements.
• Generate customer proposals by sizing, selecting, costing and pricing appropriate unit(s) by interpreting customer specifications
• Negotiate, review and process contracts in accordance to company procedures. Promote products and services through International and Domestic Exhibitions and Technical Conferences.

Lexington, Kentucky Area

• Revamped product line growth and profitability through collaboration withcustomers and technical counterparts in standardization efforts of current productofferings.
• Guided representatives in promotion of products and establishing Customer relationshipsthrough technical, sales, and marketing support.
• Resolved technical and commercial clarifications or issues by fostering communicationbetween Customers and other departments.
• Supported the development of promotional materials and catalogs to promote products.
• Coordinated and scheduled Customer and Representative visits to company facilities andparticipate in meetings, giving presentations, and hosting Customers during these visits.
• Influenced product standardization by investigating and meeting with potential oralternate vendors to evaluate use of vendor’s products for inclusion on companyequipment.

• Main point of contact for after-sales customer relationships focused on Latin-Americanmarket development.
• Identified trends of recurring issues and reported to product line owner on impact to thecustomer’s experience with the company.
• Oversaw all Customer Service related duties including field service, invoicing, salessupport and warranties.

• Executed market research analysis on power generation customers for applicable productlines in Central and South America.
• Implemented Company catalogs and literature update to ISO standards and translation toSpanish.
• Ensure successful execution of trade shows or marketing related events.

• Analyzed statistical data for observations of schools in the south-east and south-centraleducational cooperative service area.

• Supported the development and maintenance of Corrective Action Management System(ICAM) and automated reporting.
• Member of the development team of the Cost Reduction Proposal System through a webbased software.
• Sourced and implemented a sample tag to standardize the receipt of sample parts for eightNMHG locations globally.
• Organized all activities with Spanish speaking suppliers.

Mba, Business Administration And Management, General

Bba, International Business

Activities and Societies: Honors Program