Olga S. Email & Phone Number

Costa Rica

Ottawa, Canada Area

Leading a team of Pythian Site Reliability Engineers, promoting the development and execution of quality technical services and continuous improvements to support the company’s goal of providing superior client experience, promoting a culture of high performance and continuous learning and development.Acting as Assistant Cloud Professional and Managed Services Director since 2021.6+ years of visionary leadership, growing successful SRE teams in managed services at Pythian, a global consulting services company.

Costa Rica

- Manage the Configuration teams across countries.- Work hand in hand with the EMEA manager to comply with all the Account requirements and contractual agreements.- Identify and resolve operational, business, organizational, technical, quality, productivity or process improvement with measurable added-value that reduces work, increases productivity, reduces costs or otherwise improves quality for the customer- Analyze and resolve errors and document the types of errors, the reasons they occur and the remediation to improve customer satisfaction- Audits from the databases to improve CI´s accuracy to 100%

Costa Rica

- Production Environment Manager for WPS.- Production Service Manager.- Single point of contact for service delivery of all Workplace Services Delivery work.- Field Services single point of contact.- Oversees programs and projects relating to Workplace Services. - Partners with Account Executive and other HP teams to keep the client informed of delivery activities.- Provides direction to the Field Services teams on both Islands.- Manager of the Service Desk providing support to the customer and account team.- Manager of the Service Request Management team.- Ensures service delivery for all Workplace Delivery work (Exchange, CVS, Desk side Support, SCCM, Software Packaging).

Costa Rica

- Responsible for all services delivered out of Best Shore ITO DO Global Centers- The single point of contact for the Account Services Team (AST) ensuring Total Customer Experience (TCE) in the End-to-End (E2E) Delivery from Best Shore ITO DO Organization- Represent the Best Shore ITO DO Organization in the AST- Voice of the AST in the Best Shore ITO DO Organization- Thorough understanding of the Account’s contractual SLAs and any associated penalties - Deliver consolidated view of the Best Shore ITO DO financial impact to the Account in terms of billing, best shore contribution to total account cost and on-going saving plans- Support change management activities, accountable for large change projects- Manage resource capacity planning for the Account in Best Shore ITO DO delivery model - Focal point for escalation management ensuring communication, coordination, and driving resolution for the Account- Drive Go-to-Green plans, service improvements and efficiency programs

Costa Rica

- Manage one of the biggest accounts within the company from the change management perspective. - Develop and maintain relationships with external customers and teams worldwide to archive desire goals and tasks. - Implement strategies to obtain quantitative projections based on action plans and metrics set by the Customer.- Develop Service Improvement Plans- Monitor and follow up on Customer Service Level Agreement Metrics- CM Escalation Management between Customer and Support teams- CM Escalation Management between HP Centers Worldwide

Costa Rica

Supervised the Costa Rica Team ensuring team members’ motivation in order to reach quality standards and desired targets.

Costa Rica

- Managed small accounts applying change management perspective.- Developed and maintained relationships with internal customers. - Archived goals based on action plans and metrics set by the Customer.

Costa Rica

Managed internal and external communications. Developed action plans to improve communications within the company, retention plans, and strategies for special situations. Coordinated major events for the company such as organizational meetings, external client visits and recognition events for employees.

Costa Rica

- Managed team in order to achieve goals based on action plans, desired targets and quality standards. - Managed relationship with customers, clients and departments company wide. - Functioned as Account Manager back up, during 3 years, performing all of the Account Manager’s tasks.- Developed market field studies, forecasts, designed strategies in order to fulfill goals, sales action plans and developed new services for the customers.

Costa Rica

Performed day to day tasks pertaining to press releases and research

Costa Rica

Responsible for the merchandising department, coordinated, press documents, magazines issues, advertisement campaigns, sales special events.

Bachelor'S Degree, Advertising, Graduate Certificate In Advertisements

Bachelor'S Degree, Public Relations/Image Management, Graduate Certificate In Public Relations 2002

Bachelor'S Degree, Journalism, Graduate Certificate In Journalism 2000

Bachelor'S Degree, Mass Communication/Media Studies, Bachelor Of Arts In Communications