Pre-Sales project scoping and Delivery for all the services that Acuutech provide working alongside the service desk team. Also involved in exploring new technologies that could benefit our customers with a key focus on Microsoft and Cisco cloud offerings. Other responsibilities are to help upKey Areas of Focus are:Microsoft AzureMicrosoft 365 Secure Modern WorkplaceAzure Stack HCICisco Umbrella / AMP

I joined Acuutech in October 2017 as I needed a new challenge, since joining the company I have continued to learn tenfold with regards to Project Management and had the opportunity to get hands on with many different Cloud and On-Premise solutions.My key roles include- Project Management of Medium to Large Scale Projects- Assisting the Sales team using my experience in a Pre-Sales Capacity- Level 3 Technical Escalations for the Service Desk Team- Recruitment of Resources for the Technical TeamKey Technologies that we are implementing- Cloud Based Network Solutions- Cloud Based Server Infrastructure Solutions- On-Premise Hyper-Converged Infrastructure- Microsoft Office 365 for Enterprise- Hybrid Cloud Solutions

- Project Managing Multiple Projects and handling Engineer deployment to customers to meet Project Deadlines- Assisting in Recruitment of New Staff Members to join the Engineering team- Working with Vendors to Deliver goods and services on time and in scope- Dealing with Customers to understand and help them overcome their IT requirements- Assist in improving company workflows to help meet customer needs- Still assist with some hands on work especially with Office 365 and Microsoft Server related issues when my Engineers are otherwise engagedConsulting Work- Attending pre-sales meetings to provide technical knowledge to customers and assist in providing them the best solution for their business.- Assisting the sales team with quotations so as to make sure that we are providing the best solution to meet our customers needs.- Creating policy documentation for our customers to help them improve how IT functions within their business and assist with audit reports.Engineering Work- Office 365 Projects.- Virtualization Projects using VMWare and Hyper-V.- Setup of Windows Servers within physical or virtualized environments.

• Part of a small team responsible for network implementation and migrations of existing network solutions.• Perform 3rd line administration tasks for servers.• Responsible for the completion of 3rd line escalations• System administration duties for newly implemented network solutions as part of the project process.• Creation of documentation once projects have been completed• Updating, migrating and administrating all servers that were part of our hosted environment (roughly 50 servers on a VMWare platform with 5 hosts/Fibre Channel SAN's).• Creation of new networks on our virtual infastructure.

• Handle 2nd and 3rd line support tickets as part of a the systems support team.• Look after a large number of customers with different products and requirements.• Be available to attend site in the event that a problem could not be fixed remotely.

• 1st line Engineer in handling of Network support• Liaise with customers and ISP's on the phone to resolve issues in good time• Troubleshoot Cisco and Draytek equipment in the event that there was a problem at a site

Working as an understudy to the Snr Software Administrator at the British School in the Netherlands. My responsibilities were to help maintain a number of databases and also to assist in the consistency of data held within them.• Assist with Maintenance and administration of company databases• Handle 1st and 2nd line support calls for Desktops, Printers etc

I was responsible for working with the Helpdesk and working on problems that users had on the network.

I worked firstly as a barman in the VIP area at Manchester United and later did silver surface. This was work while i was at University