• Began in role with the shared responsibility of 600 professionals with a recent restructure, resulting in managing a focused group of 200 Flight Attendants to hold accountability for higher productivity • Provide in-depth guidance and mentorship to drive promotions within the team, resulting in multiple employees being promoted into leadership and reaching career advancement success through the successful redesign of the Inflight Operations Support Program and the Inflight Experience Internship• Full Cycle Recruiting, Hiring, On-boarding to training and mentoring employees for their career goals. • Act as a complex problem solver for the DEN base affecting all Flight Attendants, increasing employee engagement while enhancing the culture• Responsible for all job performance throughout the base, including compliance to company policies, federal law, as well as Union contractual issues• Provide recommendations to accelerate manual processes, consistently finding new ways to improve processes including creating spreadsheets to influence efficiencies • Successfully found a solution to problems with SIDA by taking the process from 45 to 3 days due to eliminating bottlenecks and eventually getting it down to less than 24 hours • Collaborate with different departments to find alignment, increasing the ability to work together effectively and perform as a cohesive unit • Improved morale through consistent recognition, rewards, and exciting events that boosted employee engagement and retention • Continually foster ongoing partnerships and relationships with Union Leadership as a trusted leader• Influence change management for an EFAM while making clarifying process changes, including impacting change management for a new POS device role out and assisting in the IOS program to elevate best practices to develop future leaders• Assisted in the establishment, testing, and enhancement of an internal Employee Data Management solution

• While serving as a Flight Attendant, ensured proper supervision of aircraft safety, security, and compliance with FARs and Corporate Policy, while also ensuring high-level customer satisfaction and successful de-escalation tactics• As an Inflight Operations Support professional, acted as a base supervisor liaison assisting with queries concerning the FAM, Employee Handbook, Style Guide, and Collective Bargaining Agreement• Effectively supported attendants’ wellbeing and compliance regarding confidential inflight incidents, medical situations, attendance, and other personal matters, while ensuring operational success and safety• Chosen as an initial team member for the launch of the program in LAS, helping to determine what systems access, programs, and procedures would be allowed for the program while also influencing and developing new members in the program • Expanded base orientation to assist new and newly transferred flight attendants to become quickly acclimated to the base

• Wore various hats and held multiple responsibilities as a Customer Service Agent, including serving as a Ground Security Coordinator, Complaint Resolution Officer, and Lead Operations Coordinator, always ensuring the safety and security of the aircraft• Certified for ASSOP regulations to provide for the security of the aircraft and qualified in ACAA regulations to resolve disability-related situations, ensuring operational cohesion and efficiencies throughout complex processes• Professionally communicated Air Traffic Control, pilots, ramp crews, catering, fueling agents, and any other department required to turn an aircraft in and out of the station successfully• Coordinated with customer service agents at the customer-facing level where their gates need to be, making sure the aircraft landed, came to the gate, and took back off successfully • Integral in the merger with Virgin America, including advocating for new growth and communication processes between colleagues and customers by explaining rapidly changing processes and policies

Merger with Alaska Airlines

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