Oliver Dotson Email & Phone Number

Casselberry, FL, US

Maitland, Florida, United States

• Provided administrative support and leadership for a team of 8+ employees
• Consistently utilized quality metrics to ensure team success.
• Member of workplace culture group.
• Managed and updated living documents daily.
• Ensured coverage needs were met to supervise 100+ employees

Orlando, Florida, United States

• Provided administrative support and leadership for a team of 4 Trainers and 4 Training Assistantswith minimal oversight, while maintaining and updating over 200 training schedules.
• Maintained living database of employee trainee graduation rate, performance and regularly reported findings to CEO and upper management.
• Hired and oversaw Trainers and Training Assistants.
• Coordinated with multiple departments to schedule and complete training.
• Ensured the completion of all tasks and managed workflow in the absence of a supervisor via early prioritization.
• Evaluated, redeveloped, and maintained talent onboarding programs.

Orlando, Florida, United States

• Successfully communicated with all levels of management and staff, while providing regular training
• and onboarding for groups of approximately 18 caption specialists.
• Provided job performance and disciplinary oversight for trainees, while organizing complex information to trainees in an intuitive format.
• Communicated effectively in group and 1-on-1 settings with trainees, and assisted with new staff training.
• Monitored and prepared reports on trainee progress

Orlando, Florida, United States

• Monitored and processed email requests
• Administered coaching to employees to help them meet quality standards.
• Created and submitted daily reports.
• Provided assistance regarding technical issues and reported them.
• Handled and routed phone calls as appropriate
• Attended and ran meetings.

Orlando, Florida, United States

• Enabled clients to be able to make phone calls
• Maintained excellent accuracy and verbatim, ensuring quality control
• Followed posted schedules
• Contributed to monthly meetings

Orlando, Florida, United States

• Utilized CAD software to create 3D and 2D models
• Corresponded with coworkers and outside vendors in order to meet goals and deadlines.
• Communicated with customers to ensure client satisfaction.
• Routed requests through proper channels.

Pleasanton, California, United States

• Moderated search engine content to improve safe search.
• Rated the quality of search engine provided content.
• Evaluated accuracy of speech-to-text queries.

Valrico, Florida, United States

• Created samples for a variety of artists and genres
• Completed projects on short notice.
• Collaborated with producers and musicians to create high quality pieces.

Orlando, Florida, United States

• Handled requests for documentation from departments.
• Routed calls as appropriate.
• Verified employment paperwork.
• Maintained 200+ employee physical and digital filing system
• Managed travel database
• Scheduled meetings for supervisors and Deans.

Bachelor Of Arts - Ba, Political Science And Government, 3.54

Associate Of Arts - Aa, General Studies, 3.71