Oliver Richards Email & Phone Number

Cardiff, Wales, United Kingdom

The aim of the People & Purpose project within Deloitte's Project Management Centre of Excellence is to create and sustain a positive working environment for our people. Our P&P approach is based around 3 key departmental goals: 1. Talent retention and development2. High performance3. Job satisfactionI currently own the following areas of P&P and manage a small project delivery team:Performance ExperiencePerformance Experience includes helping keep our Performance Development Plan (PDP) up to date, making sure resources such as talent standards and career pathways are accessible and widely used, as well as completing and offering support with our annual appraisal process. Our aims within Performance Experience are to provide the department with useful Performance & Development based resources that are engaging and meaningful, helping each individual fulfill their developmental potential and feel valued within their role.Departmental Internal FeedbackWe value internal feedback and use it to create real, team-led change within the department. I own the PMCoE’s part of the firm's delivery centre Pulse Survey and debrief survey responses with management and associate peer groups. Within this area, our aim is to maximise the impact of the feedback given to us by our team. Staff EngagementStaff Engagement covers resources, community spaces/meetings and anything else which seeks to bring groups within the department together. This includes use of the firm’s Business Chemistry resources, our Pod Lead and Team Leader knowledge share and resilience sessions, and the PMCoE Brand and Values.

Cardiff, United Kingdom

I have line managed upwards of 20 engagement support associates within Deloitte's Project Management Centre of Excellence (PMCoE). My responsibilities have included working with team members to manage their performance and development as well as supporting with pastoral matters. I form part of the PMCoE management team and am one of our People & Purpose leads. The aim of this project is to better facilitate a working environment in which staff can engage meaningfully with their roles and responsibilities. I am Certified ScrumMaster (CSM) trained and have previously performed the role of Scrum Coach for a number of Deloitte client-facing teams, facilitating and guiding the team's implementation of the CSM agile working methodology. I have also overseen the day-to-day running of the department's Scrum Coach/CSM offering. I am currently completing my Prince 2 Project Manager Practitioner course.I have also managed the department's relationship with Deloitte's Resource Management team with regards to our integration and use of the firm's scheduling tool, Braid.

Cardiff, United Kingdom

Deloitte's Risk Advisory Delivery Centre is an administrative Centre of Excellent handling work for key Risk Advisory practitioners.During my time within the RADC I gained experience presenting and communicating complex data and working directly with key stakeholders within the firm to produce quality client deliverables.Throughout my time at Deloitte I have been recognised for my focus on innovation. As the senior member of my team within the RADC I managed a growing number of staff and organised each member’s workflow as well as my own under strict deadlines. I lead the streamlining and improvement of my team’s processes to help facilitate the growth of the department. • Experience in a wide range of administrative functions.• Providing administrative support for the whole of Deloitte UK’s Risk Advisory practice.• Understanding of the firm’s regulations and specialist training in the requirements of the firm and my responsibilities when handling important and sensitive information.• Working directly with customers to present complex financial information vital to their needs in a clear and understandable manner.• Providing key stakeholders with data and analysis used to shape meetings between partner groups and customers as well as within firm management.• Leading the analysis and development of processes, driving improvement to open our services up to a wider customer base.• Fulfilling a deadline driven workload whilst supervising the planning and output of myself and my team.

Cardiff, United Kingdom

London Area, United Kingdom

Trainee Psychotherapist with ASCA Richmond

London Area, United Kingdom

Trainee psychotherapist with NHS Wandsworth

• Responsible for leading and organising a bar team in a high pressure and fast paced working environment.• Leading the setup and breakdown of bars over two floors as well as monitoring service on both during busy hours.• Creating cocktails and adapting the drinks menu as the company’s vision developed.• Representing the bar as first point of contact for customers.• Providing high level customer service.

Master Of Arts - Ma, Integrative Counselling & Psychotherapy

BACP accredited. Based on integrative relational approach to counselling and psychotherapy. - Person-centred, cognitive and psychodynamic.

Level 2 & 3 Certificate In Counselling Skills & Studies, Counseling Psychology, Pass

Counselling skills Counselling theories Self awareness and reflective practice Counselling supervision Working in a counselling agency

Master Of Arts - Ma, English Literature, Merit

Masters study including: Postmodernist Theory, Archive Theory, Science Fiction, Children's Literature, Ecotheories

Bachelor'S Degree, Joint Hons Journalism, Media & English Literature, First

Undergraduate study including: Feminism & media, Film Studies, Environmental journalism, Postmodern & Poststructuralist theory.

A Levels, A*, A*, A, B

English Literature & Language, Film Studies, Photography, Media Studies