• Currently working as an Account Manager where I manage Inbound and Outbound dials, service customers needs when it comes to shredding confidential material, and offering the highest quality customer service to our top 5% customers.    • Main focus with clients in Account Manager role is Growth, Retention and Customer Service.    • Exceeding monthly targets in sales, quoted sales, and dials. As of July 25th 2019 I am currently at 197% to yearly budget.    • Currently trending 450 outbound… Show more • Currently working as an Account Manager where I manage Inbound and Outbound dials, service customers needs when it comes to shredding confidential material, and offering the highest quality customer service to our top 5% customers.    • Main focus with clients in Account Manager role is Growth, Retention and Customer Service.    • Exceeding monthly targets in sales, quoted sales, and dials. As of July 25th 2019 I am currently at 197% to yearly budget.    • Currently trending 450 outbound dials per week where I present our products to new customers who don't have a shredding service in place. I also service account customers who have previously dealt with Shred-It in the past and look for the high quality customer service we offer.    • Training new employees on how to present themselves over the phone, and how to sell our services to new and old customers.    • Actively oversee all employee well-being and Health/Safety concerns, by membership on Health and Safety Committee.    • Effectively deal with customer issues that arise through billing or scheduling conflicts so we can retain the customers as future clients.    • Use CRM software such as Salesforce and SAP.    • Achievers Club (110% of Budget) Q3 2017, Q2 2018, Q3 2018, Q4 2018, Q1 2019, Q2 2019, On Pace for Q3 2019 as well as Presidents Club Pace for 2019. Show less

• Manage and maintain Shipping and Receiving department at A&M Wood Specialty, supervising 3 employees, making sure that all paperwork and shipments be completed with the highest standards. In charge of all Customs documentation and other shipment papers.   • Work Inside Sales desk where I take incoming calls/make outbound calls to potential/present customers to help with the needs of the customer.    • Trained in customer complaints and price negotiation through Upper Canada Forestry… Show more • Manage and maintain Shipping and Receiving department at A&M Wood Specialty, supervising 3 employees, making sure that all paperwork and shipments be completed with the highest standards. In charge of all Customs documentation and other shipment papers.   • Work Inside Sales desk where I take incoming calls/make outbound calls to potential/present customers to help with the needs of the customer.    • Trained in customer complaints and price negotiation through Upper Canada Forestry Products training university where I learned to deal with customers and use effective techniques to deflate situations.    • Manage Inventory control and make sure that all paperwork from incoming/outbound shipments are in line with the inventory management system. Maintain inventory through a 6 months inventory stock count of the entire store. Show less

• Successfully manage and direct Seasonal department with annual revenue of $3.8 M, supervising 10 customer service representatives on morning/afternoon shifts; complete accountabilities for achieving exceptional customer service standards, sales targets, employee performance, oversee structured performance reviews, scheduling, departmental merchandizing, inventory management and Health/ Safety    • Effectively train new hires to meet all required performance standards, by developing strong… Show more • Successfully manage and direct Seasonal department with annual revenue of $3.8 M, supervising 10 customer service representatives on morning/afternoon shifts; complete accountabilities for achieving exceptional customer service standards, sales targets, employee performance, oversee structured performance reviews, scheduling, departmental merchandizing, inventory management and Health/ Safety    • Effectively train new hires to meet all required performance standards, by developing strong employee sales, service and product knowledge; use various onboarding and training techniques, which include direct individual instruction, department walk throughs, knowledge assessments, role playing and job shadowing    • Interact with customers to provide exceptional customer service, while incorporating effective upselling strategies to increase departmental revenue, such as offering additional installation services    • Communicate and collaborate with external vendors, supporting mutually beneficial professional relationships; discuss methods to increase sales, which include price point strategies and customer feedback items. Also, work closely with in-store vendors, gaining comprehensive product knowledge    • Actively oversee all employee well-being and Health/Safety concerns, by membership on Health and Safety Committee    • Use strong interpersonal and conflict management skills, to successfully resolve all customer concerns/issues, build retention and retain strong customer loyalty; able to effectively handle frustrated customers  Show less

• Successfully supervised Hardgoods Department managing 16 customer representatives, which included overseeing staff sales/service training, employee hiring, performance standards, staff evaluations, budget preparation, budget expenditure approvals, reviewing operational records/reports on projected sales and determining profitability    • Effectively monitored employee effectiveness by way of key sales performance indicators, which included Dollars per Hour, Units per Transaction and Average… Show more • Successfully supervised Hardgoods Department managing 16 customer representatives, which included overseeing staff sales/service training, employee hiring, performance standards, staff evaluations, budget preparation, budget expenditure approvals, reviewing operational records/reports on projected sales and determining profitability    • Effectively monitored employee effectiveness by way of key sales performance indicators, which included Dollars per Hour, Units per Transaction and Average Transactions. Continually developed employee performance, by maintaining high sales/service standards and overseeing structured employee performance reviews    • Incorporated highly effective GAME sales strategy when interacting with customers; comprised of key phases to create open dialogue, determine specific customer needs, build rapport, present product features/benefits, make recommendations and manage effective sales closings    • Acquired strong knowledge of various sales strategies, by starting initial position on commissionbased system. Possess strong ability to manage high pressure sales settings    • Proficiently assessed customer needs and preferences, to determine an accurate focus for all sales efforts. Advised customers on the types of equipment to purchase, and created opportunities for upselling    • Efficiently resolved customer complaints regarding all sales and service, using strong de-escalation and negotiation strategies    • Attended numerous product knowledge camps on monthly and annual basis, with leading product manufacturers such as CCM, Reebok and Bauer; gained exceptional knowledge and increased sales performance. Represented company at various trade association meetings to promote products  Show less