Oliver Wright Email & Phone Number

Boston, Massachusetts, United States

•As the first Technical Support Associate, coordinated the support function across departments in a fast-growing startup that grew from 83 to over 400 in 14 months, while raising more than $140M in capital•Fielded customer inquiries about technical and business use of a solution that tracks contract development, and uses AI to make large numbers of legal contracts searchable for contract management•Responsible for ~150 large enterprise accounts in industries ranging from NFL teams to hospitals, technology startups to media companies, as well as about 600 smaller accounts •Provided clients with documentation for new features to manage thousands of licenses, thousands of contracts, and hundreds of thousands of end users•Hired and trained three associates to resolve or escalate implementation issues to engineering; Involved marketing and product teams to develop product requests from customer feedback •Maintained a detailed understanding of technical specs and business use cases; Collaborated with engineering and marketing to write client-facing sales content•Identified opportunities for documentation and service automation; Specialized in single-sign-on encryption security assertion markup language (SAML) systems •Configured solutions to customer specifications; Provided technical troubleshooting, configuration advice, and guidance around best practices; Set up dashboards, metrics, and reminders for renewals and NDAs•Helped client IT teams integrate features with applications and platforms; Conducted training for new features

Waltham, Massachusetts, United States

•Placed more than 150 calls per day, contacting sales organizations’ decision makers; Pitched a subscription-based solution that provided personal contact info for leaders in Fortune 100 companies•Utilized CRM and SaaS services such as Salesforce, Chili Piper, Outreach, the ZoomInfo database, and many more, to generate and qualify leads in a wide range of industries •Led discovery sessions with decision makers, demonstrating the business need for the service; Overcame objections; Scheduled demos; Exceeded goal by 500% in the first month

Quincy, Ma

•Oversaw all aspects of project management for a construction firm performing commercial energy efficiency projects including EV charging station and solar installations, and lighting and HVAC upgrades•Ordered materials per specifications; Contracted with trades; Performed pre- and post-inspection site visits; Proved energy efficiency; Reconciled costs at close out; Collected checks, issued final payments•Coordinated with project managers and engineers for jobs with budgets up to $1M; Collaborated with National Grid, Eversource, and Unitil to maintain rebate applications and approvals•Served as the main contact with stakeholders ranging from executives and facility directors to contractors and vendors; Regularly exceeded project completion timelines and quality standards•Ensured compliance with insurance, safety, licensing/permitting, & savings requirements; Worked with sales teams to keep campaigns up to date with utility and rebate incentives•Developed and executed marketing plans using Hubspot including USPS and social media posts; Analyzed market behavior, forecasts, competition, campaign results, and consumer trends; Tracked sales data, maintained databases, and prepared marketing reports to measure success

Newton, Nc

•Coordinated with purchasing managers, about 300 farmers, and a fleet of 20 truck drivers, to schedule deliveries and pickups within a 200-mile radius, for grain storage and transportation to mills•Coordinated chemical, fertilizer, and grain sales and deliveries•Performed all HR functions, from sourcing and recruiting to hiring and onboarding to discipline, termination, and reporting to the Department of Transportation; Built a loyal team of drivers, reducing turnover by 90% •Led the year-long process of applying to the H2A visa program to reduce employee turnover

Hickory, North Carolina, United States

-Develop National Level Accounts-Travel to different regions to meet with prospects and current customers, attend Industry Shows and Conventions- Cultivate relationships with key decision makers- Work closely with local/regional/district sales management- Maintain current relationships with customers to ensure future business

Hickory/Lenoir, North Carolina Area

Webmaster. Updated the city of Hickory's webpages; Marketing and Branding. hickorync.gov

Master Of Business Administration (Mba)

Bachelor Of Arts - Ba, Business Management And Marketing

Education record