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@fournet.co.uk
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Oliver Bareham is listed as Customer Experience Director - Workforce Optimisation, AI, Automation & Digital Transformation at FourNet, a company with 105 employees, based in Harrogate, England, United Kingdom. AeroLeads shows a work email signal at fournet.co.uk, phone signal with area code 207, 141, and a matched LinkedIn profile for Oliver Bareham.
Oliver Bareham previously worked as Director Customer Experience at Fournet and Strategy Consulting Director at Capita.
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I have over 15 years of experience as a Customer Experience Director, developing strategies that prioritise customers' needs while reducing operational costs. My work spans various sectors, including central government, local councils, multinational manufacturing companies, and prominent UK housing associations to name a few. In my role as a Customer Experience Director, I lead a team of seasoned CX professionals, each bringing years of experience in organisational transformation. Our collective work encompasses a comprehensive range of tasks: from mapping out detailed customer journeys, soliciting and valuing customer feedback, to intelligent data analysis, process refinement, benefit & ROI calculation and effective change management. Our primary aim is to orchestrate a customer experience that stands out for its simplicity, personalisation, and capacity to delight while delivering tangable effeciencies for the our clients.Highlights:- Led the implementation of a customer experience strategy for government organisations, resulting in increased customer satisfaction and a reduction in complaints.- Provided key assistance to local councils, improving service delivery models that shortened wait times, boosted satisfaction levels, and achieved significant cost savings.- Expedited a manufacturer's digital transformation by optimising supplier strategies, addressing key challenges, and cutting costs, enhancing both customer and employee satisfaction.- Developed strategies with housing associations to reduce call centre workload, streamline case management, and overall, improve the customer experience.
Listed skills include Social Media, Mobile Vouchering, Online Marketing, Mobile Strategy, and 16 others.
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Manchester, England, United Kingdom
FourNet are one of the UK's fastest growing, full service CX consultancies. We are passionate about our clients and helping them deliver their strategies & goals. My team work for FourNet's clients to deliver customer focused outcomes that drive a tangible benefit through the business.As experts in contact centre transformation, FourNet's CX consultants.
London, England, United Kingdom
Spearhead in Capita's multi-industry consulting strategy to win and grow accounts, accomplishing growth in revenues by rendering consulting support and implementing customer experience, AI, UX, technology, and innovation initiatives.
London, United Kingdom
Founded and developed Capita's Customer Experience function to support both existing clients and the growth of new accounts. Produced Capita's bespoke CX transformation framework, used to transform a number of Capita's tier 1 clients. Management and leadership of agile transformation delivery teams.
London, United Kingdom
Capita are the UK's leading provider of business process management and integrated professional support service solutions, with 80,000 staff across the UK, Europe, South Africa and India.I lead the digital solution requirements and work-streams within all major bids involving digital transformation, providing strategic advice, creating a pragmatic workable.
London, United Kingdom
IPG Mediabrands has evolved the specialist digital practices of Reprise Media, Cadreon, Ansible and Spring Creek Group into a constellation of data-driven services and enabling technologies called the Mediabrands Audience Platform.The Mediabrands Audience Platform improves insights and results for clients by helping agencies find, buy and engage their most.
London, United Kingdom
Somo is the largest and most experienced full service mobile specialist in the world. The work we do helps businesses increase sales, build brand awareness and be more productive, through brilliant mobile strategy, innovation and creativity. Our full service mobile offering has four focused divisions:* Strategy and innovation* Creative and development*.
London, United Kingdom
As Managing Director of Brands on Mobile, my remit was to achieve organic growth through strategic account acquisition and effective internal management.As well as running the day to day aspects of the business, I was responsible for the technical output, ensuring our offer remained innovative and that we fulfilled all our clients requirements, whilst far.
Other employees you can reach at fournet.co.uk. View company contacts for 105 employees →
Mary Elejofi
Colleague at Fournet
United Kingdom, United Kingdom
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Angelina Kostenova
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Shrewsbury, England, United Kingdom, United Kingdom
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Dee Singh
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London, England, United Kingdom, United Kingdom
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Karl Spenceley
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Pocklington, England, United Kingdom, United Kingdom
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Bethan Jones
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Manchester Area, United Kingdom, United Kingdom
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Stephanie Veevers
Colleague at Fournet
Ashton-Under-Lyne, England, United Kingdom, United Kingdom
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Lindsay Swift
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Barnsley, England, United Kingdom, United Kingdom
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Ben Ryland
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Doncaster, England, United Kingdom, United Kingdom
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Gary Brace
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London, England, United Kingdom, United Kingdom
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Matt Erville Mendoza
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Metro Manila, National Capital Region, Philippines, Philippines
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Quick answers generated from the profile data available on this page.
Oliver Bareham works for FourNet.
Oliver Bareham is listed as Customer Experience Director - Workforce Optimisation, AI, Automation & Digital Transformation at FourNet.
AeroLeads has found 1 work email signal at @fournet.co.uk for Oliver Bareham at FourNet.
AeroLeads has found 3 phone signal(s) with area code 207, 141 for Oliver Bareham at FourNet.
Oliver Bareham is based in Harrogate, England, United Kingdom while working with FourNet.
Oliver Bareham has worked for Fournet, Capita, Ipg Mediabrands, Somo Ltd, and Brands On Mobile.
Oliver Bareham's colleagues at FourNet include Mary Elejofi, Angelina Kostenova, Dee Singh, Karl Spenceley, and Bethan Jones.
You can use AeroLeads to view verified contact signals for Oliver Bareham at FourNet, including work email, phone, and LinkedIn data when available.
Oliver Bareham is listed with skills including Social Media, Mobile Vouchering, Online Marketing, Mobile Strategy, Digital Strategy, Account Management, Mobile Marketing, and Mobile Web.
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