Oliver Bird Email & Phone Number

Birmingham, England, United Kingdom

Working in the Messaging & Collaboration team within End User Services. Responsible for administering Microsoft 365 cloud services across the estate.

Swindon, England, United Kingdom

The TDP is an 18 month accelerator programme designed to skill talented individuals into technology roles within the Society.I am placed onto a Software Engineering Accelerator track which will develop my skills in C#, JavaScript, Cloud fundamentals, Databases, and DevOps. Underpinned by agile and scrum.While on the programme I will be working towards a end role of Infrastructure Support Specialist within End User Services, where I will provide key IT services and support in the Microsoft 365 technology stack.

Wolverhampton, United Kingdom

Putting the customer at the heart of the business by assisting with their needs through banking and insurance products and other financial services that Nationwide offer.Maintaining superlative conduct risk and compliance through a non-advised service to ensure suitable outcomes and FCA regulatory adherence. To deliver excellent service - always putting the customers first, cultivating trust and upholding the core values of the business.Broaden and strengthen relationships with members during the interview process looking to ascertain needs and add value by referring to other business areas suitable for the customer.Contribute to the corporate strategy and maintain a flexible approach in an ever changing, dynamic business.

Wolverhampton, United Kingdom

Responsible for achieving personal performance measures and contribute to branch and Society objectives.Managing high volumes of banking transactions for one of the countries busiest branches.Working within a financial institution ensuring all procedural, protocol and FCA regulations are adhered to.Managing personal and branch finances and key holdings. Taking on deputised responsibilities for opening and closing the branch including objective setting.

Dudley, United Kingdom

Responsible for managing a high profile, top 3 store on the region with an annual turnover of £2.7m (approx). Managing a team of 12-15 staff increasing to 24+ during the seasonal period.Work as an aid to the stores District Development Manager, essentially taking on the role of Store Manager throughout much of the year.Liaise daily within a 5 store District setting key objectives and reviewing actions on behalf of the Regional Manager.Deputised for Store Manager in weekly conferencing with District Managers and the Regional Manager to overview on the districts performance and set objectives.To provide excellent levels of customer service and store standards throughout the year to maintain Centre of Excellence status. Exceed expectations set by the company during many high profile visits from the Regional, Divisional, and Company Directors.

Dudley, United Kingdom

Responsible for managing a store with a turnover of £1.5m (approx).Motivating staff through performance management, targeting and development.Ensuring focus of KPI objectives at store level.Cash handling, opening and closing of the premises and loss prevention.Full responsibility for Health and Safety compliance within store.Working alongside the Store Manager with regards to staffing, recruitment, training and payroll.Liaise with Regional Manager on key objectives and actions each week.

Dudley, United Kingdom

Working in a fast-paced, digitally focused business - responsible for delivering high performance through KPI's at entry level.Progressed to supervisor position being given extra responsibilities and the duties of running a small team and store.

Nctj, Journalism

7 Modules taken including 2 parts Law, Public Affairs and shorthand

A Levels & Ncfe

3 A levels achieved in Business Studies, English Literature and Music. NCFE achieved in Music Technology

Gcse

8 GCSE's including Mathematics, English Language, English Literature, Science and Business Studies