Oliver Chang Email & Phone Number

Los Angeles, Ca, Us

West Region (California, Arizona, Colorado, Nevada, Hawaii)

• Led Operations for 10 luxury department stores generating $900M+ in revenue, employing +2,000 store associates, P&L responsibility inclusive of payroll and non-payroll budgets. Led ten direct reports at the Sr. Mgr. level with a span of leadership influencing +6,000 associates (store and non-store).

• Led Operations of 150,000+ packages during Q4 peak, #1 volume Amazon fulfillment station in AMZL network (150,000 sq. ft fulfillment facility)• Drove cost savings of annual $1M+ through operational efficiency/ route planning.• Led DSP partner teams that generated 700+ routes daily encompassing 17 DSP partners.

Los Angeles World Airport - San Francisco International Airport

• Multi-unit leader of 24 stores within Los Angeles World Airport & San Francisco International Airport.• 350M annual sales volume - LAX & SFO.• Performance management of 5 exempt – salaried executives, 10 team leaders, and 300+ staff through weekly performance management conversations, staff recognition programs, and quarterly townhalls.• Lead operational excellence standards through reduction of operational expenses (350m P&L), analysis of KPIs (i.e. payroll % to budget, customer claim %, OpEx reduction, shipment throughput analysis), LVMH audit & LP compliance, regulatory compliance, customs compliance, and LAWA/SFO rep. at LA & SF monthly airport meetings.• Planned, managed, and executed set up of all operational processes and SOPs for flagship duty free store at TBIT for all categories inclusive of beauty, consumables, fashion, and luxury.• Initiated, planned, and executed remodel projects for Terminals 2, 3, 4, 5 as DFS Project Manager.• Led the planning, merchandise stockup, and successful opening of the flagship duty free store at Los Angeles World Airport.• Rationalized stockroom to optimize efficiency as well as increased capacity to hold additional stock for key growth product categories to drive 250 million top line sales.• Achieved timely opening of terminal remodels through partnership with Blue Stone Management, Airport Authority (LAWA), Visual Merchandising (VM), Joint Venture Partners, and Global Merchant teams (HK).• Led monthly Joint Venture sales, strategy, and communication meetings to meet or exceed location sales and profitability targets through selling reports, promotions, product assortment review, and operating expenses.• Oversee facilities management and procurement of contract services with third party vendors i.e. contract services – i.e. janitorial services, HVAC, demo services, etc. while putting contract services out to competitive bid.

Los Angeles World Airport

• Responsible for developing 6 Team Leads and 85 unionized-hourly staff by providing effective team leadership through open communication, training, coaching and personalized development plans.• Partnered with General Manager - Operations, General Manager - Sales, and Product Sales Managers in creating a timely replenishment process that ensured instocks were maintained through peak selling hours in a fast-paced airport environment.• Ensuring smooth, accurate, timely processing and distribution of all incoming and outgoing merchandise while maintaining strong communication with distribution center and merchant teams.• Partnership with the LP in creating action plans to address high shrink % departments while ensuring theft/shrink reduction.

Duarte, California, United States

• Store Volume 110m+ - Managed and oversaw the day-to-day operations of the Logistics team including: 2 replenishment exempt executives, 5 hourly team leaders and 90 team members consisting of Flow, Backroom, RL and Instocks team(s).• Developed business leaders using impactful talent management tools, including but not limited to, Leadership Expectations, Leadership Status, Weekly Business Walks, etc.• Drove a safety culture and lead by example focusing on incident achieving over 600 days incident free.

Rosemead, Ca