Oliver Shoulson Email & Phone Number

New York, New York, United States

• Design custom AI voice-assistants for enterprise customer service using generative and intent-based techniques
• Program dialogue flows, code generation, and tooling using Python
• Constantly update and refine conversation design in order to improve VUX and meet key performance metrics
• Conduct UX experiments to develop company-wide design heuristics as well as software tooling to upgrade and scale the agent-building process

New York, New York, United States

New York City Metropolitan Area

• Managed NIH-funded longitudinal study of child-directed speech, trained and managed team of 5 undergraduate and grad-student transcriptionists
• Transcribed 400+ hours of footage in CHAT format for CHILDES database
• Designed and executed online eyetracking experiment via MIT Lookit platform

New Haven, Connecticut, United States

• 𝘼𝙪𝙩𝙝𝙤𝙧 𝙤𝙛 𝙊𝙧𝙞𝙜𝙞𝙣𝙖𝙡 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝
• Pitched, researched, and delivered three original articles for the Yale Grammatical Diversity Project (YGDP) including the front-page piece On African American Language and Grammatical Diversity in 2020
• Authored two original chapters for the forthcoming Oxford Handbook of Australian Languages (ed. Claire Bowern)𝙒𝙚𝙗 𝙀𝙙𝙞𝙩𝙤𝙧:
• Typeset and edited over 20 articles on the Yale Grammatical Diversity Project Website (ygdp.yale.edu) using HTML
• Designed and implemented interactive web-maps to present original survey data using GIS, Java, and HTML techniques
• Wrote and published comprehensive website-editing manual for future web editors𝙊𝙪𝙩𝙧𝙚𝙖𝙘𝙝 𝘿𝙚𝙨𝙞𝙜𝙣𝙚𝙧:

New Haven, Connecticut, United States

- Lead guided tours of Yale campus using original and self-researched script.- Represented the Yale Admissions Office to prospective students on admissions tours; managed the front desk of the Yale Visitor Center (answering phones, interacting with visitors).