Oliver Shoulson Email & Phone Number

New York, New York, United States

• Design custom AI voice-assistants for enterprise customer service using generative and intent-based techniques• Program dialogue flows, code generation, and tooling using Python• Constantly update and refine conversation design in order to improve VUX and meet key performance metrics• Conduct UX experiments to develop company-wide design heuristics as well as software tooling to upgrade and scale the agent-building process

New York, New York, United States

New York City Metropolitan Area

• Managed NIH-funded longitudinal study of child-directed speech, trained and managed team of 5 undergraduate and grad-student transcriptionists• Transcribed 400+ hours of footage in CHAT format for CHILDES database• Designed and executed online eyetracking experiment via MIT Lookit platform

New Haven, Connecticut, United States

𝘼𝙪𝙩𝙝𝙤𝙧 𝙤𝙛 𝙊𝙧𝙞𝙜𝙞𝙣𝙖𝙡 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝• Pitched, researched, and delivered three original articles for the Yale Grammatical Diversity Project (YGDP) including the front-page piece On African American Language and Grammatical Diversity in 2020• Authored two original chapters for the forthcoming Oxford Handbook of Australian Languages (ed. Claire Bowern)𝙒𝙚𝙗 𝙀𝙙𝙞𝙩𝙤𝙧:• Typeset and edited over 20 articles on the Yale Grammatical Diversity Project Website (ygdp.yale.edu) using HTML• Designed and implemented interactive web-maps to present original survey data using GIS, Java, and HTML techniques• Wrote and published comprehensive website-editing manual for future web editors𝙊𝙪𝙩𝙧𝙚𝙖𝙘𝙝 𝘿𝙚𝙨𝙞𝙜𝙣𝙚𝙧:• Researched and authored over 10,000 words of original Wikipedia content pertaining to Australian languages, now viewed over 1 million times, according to Wikimedia Stats• Programmed interactive web-map user interface of Australian language taxonomy using advanced GIS techniques (viewable on my website)𝙏𝙧𝙖𝙣𝙨𝙘𝙧𝙞𝙥𝙩𝙞𝙤𝙣𝙞𝙨𝙩:• Transcribed hundreds of difficult-to-pronounce court case names into the International Phonetic Alphabet (IPA) for the YaleLaw School’s Supreme Court Dictionary𝘼𝙣𝙣𝙤𝙩𝙖𝙩𝙤𝙧:• Annotated corpus of over 50,000 words in the Ottowan dialect of Ojibwe for spelling errors• Analyzed spelling error data using R and aided professor in designing and programming spelling corrector for Ojibwe

New Haven, Connecticut, United States

- Lead guided tours of Yale campus using original and self-researched script.- Represented the Yale Admissions Office to prospective students on admissions tours; managed the front desk of the Yale Visitor Center (answering phones, interacting with visitors).