Oliver Chen Email & Phone Number

South San Francisco, California, United States

Pasadena, California, United States

• Developed short and long-term National Benefits Solutions roadmaps aligning multiple development streams with operational timelines• Consulted and advised on the building and sustaining the growth of the NBS team while balancing budgets and expenses• Worked cross-functionally with product owners, project managers, and solutions consultants to design and develop integrated process automation solutions that support plan and benefit change processes across multiple functions and markets• Implemented an integrated health plan build and reporting solution for HI, NW, and CO markets• Established SAFe framework to ensure alignment between technology development pipeline and operational readiness streams

San Francisco Bay Area

• Collaborated with myriad stakeholders to capture and prioritize user stories for development of Template Automation web application• Facilitated scrum process across multiple development teams for KP Benefits Connect, Template Automation, and HIOS .NET applications• Led the implementation of Agile framework, including project tools and venues, to intake user stories through delivery• Managed and coordinated the development effort and delivery of HIOS Reporting Tool and related reports• Created and refined user stories for KPBC and TA applications based on requirements in support of operational needs

San Francisco Bay Area

• Updated Benefit Intake Tool in support of GA BETS and implemented Auto Plan Clone to reduce 900 manual hours annually• Utilized a search repository function for Accumulation Consult process to allow users to track frequently answered questions• Gathered requirements and developed system enhancements for myriad automated CA and regional processes• Learned to develop and code on Bizagi process automation platform to create custom processes to support operations• Established a thorough test plan to assess and system test KP as Customer process alongside other process improvements

Los Angeles, California, United States

• Developed and maintained an alumni network community for LMU Healthcare Systems Engineering graduate program

San Francisco Bay Area

• Migrated and transformed large data sets from Benefits Mapping Source Document to KP Benefits Connect • Created and tested a quality assurance and regression tool in Excel to discover and correct data errors• Engaged and partnered with stakeholders and project managers to develop and implement KPBC process management and tracking system that enhance future state of operations for stakeholders

Los Angeles, Ca

- Handled financial responsibilities within the 300+ member program, including reimbursements, internal requisitions, purchase orders, and invoice payments.- Budgeted monetary spending on supplies and inventory and maintained relationships with vendors- Communicated with other USC administrators and student workers in management of band office- Participated in weekly meetings with the band director and student leaders

Berkeley, Ca

- Founded the Lola’s Foundation Club to increase campus presence and awareness of the non-profits mission- Coordinated with multiple non-profit and student organizations on campus- Collected and redistributed reusable educational items to underprivileged local elementary schools

Los Angeles, Ca

- Performed natural transformation assays, DNA replication and elution, and gel electrophoresis.- Created culture plates and studied cross-species biofilm assays between A.a. and other dental bacteria.- Analyzed collected data and designed future experiments and plans from given results- Studied under the direction of Dr. Casey Chen, D.D.S., Ph.D.

Master Of Business Administration - Mba

Master Of Science - Ms, Healthcare Systems Engineering

LMU Healthcare Systems Engineering (HSE) Master’s Program is a premiere comprehensive program in healthcare delivery operations. It.

Bachelor Of Science - Bs, Business Administration

Activities and Societies: Trojan Marching Band - 2016 Operations Manager, 2015-2016 Squad Leader Nikkei Student Union - 2014-2015 Day.