Oliver Chen Email & Phone Number

South San Francisco, California, United States

Pasadena, California, United States

• Developed short and long-term National Benefits Solutions roadmaps aligning multiple development streams with operational timelines
• Consulted and advised on the building and sustaining the growth of the NBS team while balancing budgets and expenses
• Worked cross-functionally with product owners, project managers, and solutions consultants to design and develop integrated process automation solutions that support plan and benefit change processes across multiple.
• Implemented an integrated health plan build and reporting solution for HI, NW, and CO markets
• Established SAFe framework to ensure alignment between technology development pipeline and operational readiness streams

San Francisco Bay Area

• Collaborated with myriad stakeholders to capture and prioritize user stories for development of Template Automation web application
• Facilitated scrum process across multiple development teams for KP Benefits Connect, Template Automation, and HIOS.NET applications
• Led the implementation of Agile framework, including project tools and venues, to intake user stories through delivery
• Managed and coordinated the development effort and delivery of HIOS Reporting Tool and related reports
• Created and refined user stories for KPBC and TA applications based on requirements in support of operational needs

San Francisco Bay Area

• Updated Benefit Intake Tool in support of GA BETS and implemented Auto Plan Clone to reduce 900 manual hours annually
• Utilized a search repository function for Accumulation Consult process to allow users to track frequently answered questions
• Gathered requirements and developed system enhancements for myriad automated CA and regional processes
• Learned to develop and code on Bizagi process automation platform to create custom processes to support operations
• Established a thorough test plan to assess and system test KP as Customer process alongside other process improvements

Los Angeles, California, United States

• Developed and maintained an alumni network community for LMU Healthcare Systems Engineering graduate program

San Francisco Bay Area

• Migrated and transformed large data sets from Benefits Mapping Source Document to KP Benefits Connect
• Created and tested a quality assurance and regression tool in Excel to discover and correct data errors
• Engaged and partnered with stakeholders and project managers to develop and implement KPBC process management and tracking system that enhance future state of operations for stakeholders

Los Angeles, CA

- Handled financial responsibilities within the 300+ member program, including reimbursements, internal requisitions, purchase orders, and invoice payments.- Budgeted monetary spending on supplies and inventory and maintained relationships with vendors- Communicated with other USC administrators and student workers in management of band office.

Berkeley, CA

- Founded the Lola’s Foundation Club to increase campus presence and awareness of the non-profits mission- Coordinated with multiple non-profit and student organizations on campus- Collected and redistributed reusable educational items to underprivileged local elementary schools

Los Angeles, CA

- Performed natural transformation assays, DNA replication and elution, and gel electrophoresis.- Created culture plates and studied cross-species biofilm assays between A.a. and other dental bacteria.- Analyzed collected data and designed future experiments and plans from given results- Studied under the direction of Dr. Casey Chen, D.D.S., Ph.D.

Master Of Business Administration - Mba

Master Of Science - Ms, Healthcare Systems Engineering

LMU Healthcare Systems Engineering (HSE) Master’s Program is a premiere comprehensive program in healthcare delivery operations. It.

Bachelor Of Science - Bs, Business Administration

Activities and Societies: Trojan Marching Band - 2016 Operations Manager, 2015-2016 Squad Leader Nikkei Student Union - 2014-2015 Day of.