Mike Oliver Email & Phone Number

Christchurch

Joining Assura in 2012, I’ve been helping more businesses streamline their business processes, increasing Assura’s customer base by over 400% and proving Assura’s value in the business process management space.Acting as a conduit between the market and Assura, I’ve focused on putting customer needs first and understanding core issues. This meant more feedback to our development team on what customers wanted with more functionality added to an already flexible software… Show more Joining Assura in 2012, I’ve been helping more businesses streamline their business processes, increasing Assura’s customer base by over 400% and proving Assura’s value in the business process management space.Acting as a conduit between the market and Assura, I’ve focused on putting customer needs first and understanding core issues. This meant more feedback to our development team on what customers wanted with more functionality added to an already flexible software solution.Being a member of the senior management team, my other areas of focus are:- Continuously growing the Assura customer base with the sales team;- Leading cross business projects for customer driven outcomes;- Optimising the sales process;- Improving anything customer related and advocating for our customers. Show less

Christchurch

I take responsibility for ensuring growth in revenue and profitability for the business. This is achieved through driving internal organisational change, market analysis, product and brand development, along with creation and execution of marketing initiatives.By developing strong business relationships and delivering solutions that add value, I have increased Assura's customer base by 250%

Working within the Enterprise and Government segment I was responsible for the relationships with several large enterprise clients. Given the challenges facing New Zealand Post my goal was to achieve organic growth by drawing on the capabilities across the New Zealand Post Group of companies to deliver on changing customer needs.

Responsible for a strategic portfolio of clients, my job was to develop and implement strategies driven by client need or commercial imperatives delivering tangible improvements.This involved Leadership of national cross functional and virtual teams focusing on development of internal and customer facing initiatives, robust strategic account planning and sales pipeline management.Accomplishments include:• Secured new revenue of $2.1M through 2010/11 year• Development and… Show more Responsible for a strategic portfolio of clients, my job was to develop and implement strategies driven by client need or commercial imperatives delivering tangible improvements.This involved Leadership of national cross functional and virtual teams focusing on development of internal and customer facing initiatives, robust strategic account planning and sales pipeline management.Accomplishments include:• Secured new revenue of $2.1M through 2010/11 year• Development and execution of a national strategy for postal elections covering revenues worth over $5M through 2010/11.• Coaching and development of new Christchurch based Account Manager.• TNS Customer Satisfaction CVM score of 7.9. (A score of 8 represents ‘best in class’ performance). Show less

As an Account Manager my focus was on revenue retention and growth for portfolio of Christchurch based customers. Accomplishments in this role included:• Delivering 6.9% above target growth in revenue across portfolio,• Successfully implementing a major programme of change within customer organisations and,• Training and coaching of two new account managers.

Relationship Management between New Zealand Post and the Mailhouse Industry in Auckland - key third party suppliers who produce 60% of mail lodged with New Zealand Post on behalf of major customers. This role included developing win-win partnerships with mailhouses and improving efficiencies within the supply chain.

Participant of NZ Posts 18 month graduate programme, providing exposure to and experience in all parts of a large NZ Corporate.

Bachelor Of Commerce, Human Resources

Education record