Anna M. Email & Phone Number

I am a customer centric product manager, business analyst and solutions consultant professional with inviting and engaging personal skills that are able to deeply empathise with the customer problem, I love the people side of technology. I leverage customer insights to allow better articulation to delivery teams to help them understand the customer problem so that they can design the possible solutions. I am highly organised and have a willingness to learn and then apply new concepts. My colleagues have said they value my input to delivering incremental customer improvements.My strengths include my ability to analyse a variety of data sources and use these to prioritise tasks and features, I also have a detailed knowledge of business workflows and I am able to develop collaborative professional relationships easily.I am experienced in YAML content development, Atlassian Confluence and JIRA for management of development projects as well as GitHub systems. Most recently I gained experience as a product manager for MYOB’s SaaS solution for accountants. I partner closely with cross functional and software development teams to lead them through agile ways of working - sprint planning and backlog grooming, stand-ups, and collaborating with designers, developers, customer success consultants and sales to design, develop and deliver solutions that meet a wide variety of user needs.Also I am a sales professional skilled in Customer Relationship Management (CRM), Account Management, technical Pre-sales, and Business Process Improvement, with experience in Salesforce and Oracle based CRM systems.Others say I am a passionate, positive, and happy person to work with, always willing to contribute to the project and share knowledge with others, they say I am committed to achieve the best possible outcome and able to adapt to challenging and dynamic situations easily.I have an open leadership style, and I am inclusive with my team on what is occurring, why strategies are important and emerging issues that we need to respond to. For my style to be effective I develop the people in my team individually and collectively so that we have mutual trust and a high level of capability. My intention is to leave the world in a better place, achieve great things, remain true to my values, be fair and always treat others with respect.