An outgoing, adaptable and motivated team player, who thrives in change or growth-oriented environments. Logical thinker with strong business acumen and ability to develop trusting and candid relationships with clients and colleagues. Strong presentation skills as a Customer Success Manager, managing client reporting, training and negotiations where necessary. Internally responsible for reporting to and working with C-Suite management. A keen learner with a wide range of skills in a fast-growing fintech scale-up, working additionally as a project manager. Responsible for a portfolio of relationships with Tier 1 Banks/Prime Brokers, identifying strategic opportunities for onboarding new clients and ensuring high adoption and retention of the company’s SaaS solution.