Monarch Virtual Assisting LLC is a virtual administrative assisting firm, born from a desire to support busy executives and professionals with their administrative needs so they can focus on their business goals and continue to thrive.

The Balanced Sheet (www.thebalancedsheet.co) is a boutique virtual accounting firm dedicated to providing personalized and professional accounting services to our clients. Our team is composed of skilled professionals who work remotely to deliver top-notch financial solutions. As their Executive Assistant, I am to support our leadership team and help streamline our operations.My Responsibilities Include:- Administrative Support: Provide comprehensive administrative support to the executive team, including managing calendars, scheduling meetings, and coordinating travel arrangements.- Communication: Act as the primary point of contact between executives and internal/external stakeholders, handling correspondence, phone calls, and emails.- Document Management: Prepare, review, and organize documents, presentations, and reports. Maintain an efficient electronic filing system.- Meeting Coordination: Arrange and facilitate meetings, including preparing agendas, taking minutes, and following up on action items.- Project Management: Assist in managing and tracking various projects, ensuring deadlines are met and progress is communicated to relevant parties.- Client Relations: Maintain strong relationships with clients, addressing their inquiries, and providing exceptional customer service.- Research: Conduct research on various topics as needed, providing insights and information to support decision-making.- Task Prioritization: Prioritize tasks and manage time effectively to support the dynamic needs of the executive team.- Confidentiality: Handle sensitive information with the utmost discretion and maintain confidentiality at all times.

• Streamlined scheduling processes of multiple complex calendars over different time zones• Maintained an effective calendar flow based on constant monitoring, continual daily movement by understanding prioritization, context, location flow and spacing needs• Provided excellent client/member experience • Heavy, detailed, and accurate data management • Assist in setting up a new CRM/PM tools and set up automations • Assist with setting up and monitoring webinars over zoom • Coordinated and created content for social media platforms • Assisted with recruitment and onboarding of new members• Assisted with development and implementation of an onboarding process • Set up surveys for feedback and assisted in brainstorming a better member experience

• Took the lead with implementing new projects • Discover and implement enhancements to workflows• Assist with varying virtual duties: grammar/editing, organizing large amounts of data, etc. • Serve as the liaison between our team and our marketing company • Schedule trainings for executives, field techs and office employees

• Supervised the smooth and efficient running in all aspects of the office• Assisted the CEO and manager with daily administrative support• Managed finances including AR/AP, credit card allocations, payments of accounts, and late accounts• Controlled the accurate and timely processing of invoices of a $2M revenue company• Maintained proper business license and insurance for the company• Coordinated company events & activities including teambuilding events, and work meetings• Trained users and served as the primary troubleshooter on new systems• Assisted with new hire process and procedures including• Maintained and coordinated all fleet vehicles using Rhino Fleet Management• Assisted as secondary scheduler for the Service Department• Coordinated with outside vendors on supplies and assisted with developing new vendor relationships

• Train support staff in the use of all office systems, including case management system• Helped manage late accounts and assisted with payment plans• Manage and coordinate meetings for marketing events• Manage social media on Facebook and blogs for the company on WordPress site• Preparing and assisting attorneys and paralegals for marketing conferences and events• Assist paralegals and attorneys with general administrative support: filing, phone calls, etc.

•Train attorneys and support staff in the use of all office systems, including case management system•Provide technical assistant to employees and troubleshooting when needed •Assisting with general office support including: scanning, faxing, telephones, filing, mailing, running errands, etc. •Help manage finances including accounts receivable, credit card allocations, and payments of accounts•Write and proof read correspondence, cover letters, answers, affidavits, demands, and application forms for clients•Manage attorney’s calendars and coordinate meetings, appearances and depositions •Upload and file court documents online using NYSCEF and PACER •Handle multiple case management responsibilities through entire litigation cycle for busy practice group•Handle minor violation matters with the Environmental Control Board and Department of Conservation•Manage email campaigns and press releases for the company on our WordPress site

Managed full service search engine optimization (SEO) and search engine marketing (SEM) strategies for current websites. Responsible for developing and improving the company’s SEO, social media and online reputation.

Responsible for formalizing search engine optimization (SEO) and search engine marketing (SEM) strategies and tactics forclients. Analyze website traffic and provide strategies for improvement; developing SEO website assessments and recommendations.

Maximized sales through assisting guests in the selection and purchase of Ulta merchandise.