Olivia Bello Email & Phone Number

Coordinate the organization, maintenance, processing, and analysis of data to facilitate comprehensive reporting to various contracts on a monthly, quarterly, fiscal year, federal fiscal year, calendar year basis, or as required.Collaborate with the Career Development Coordinator to ensure accurate capture of pertinent information for their monthly reports.Process monthly reports meticulously, conducting thorough reviews to identify and rectify any inconsistencies.Monitor and track the provision of support services, ensuring proper documentation and timely reporting as necessary.Provide comprehensive training and ongoing support to team members on executing the universal intake process effectively, entering data into designated databases, and facilitating client referrals to Centro services.Conduct regular weekly and monthly audits of intake procedures, meticulously reviewing for inaccuracies or any missing data points to uphold data integrity and quality standards.

Calgary

Managed parking privileges for AHS staff, patients, and visitors, ensuring smooth coordination. Provided crucial administrative support to Parking Managers, handling payroll, work orders, and invoice processing. Developed and maintained financial records, including operational and cash-handling reports. Proficiently managed Excel Spreadsheets and Access database files, overseeing diverse databases for parking information. Generated monthly, quarterly, and annual reports and monitored site parking violations. Handled supplies, placard inventory, and operational supplies.

Calgary, Alberta, Canada

• Exemplified meticulous adherence to standard operating procedures, ensuring the utmost integrity and well-being of patients and hospital staff. Demonstrated exceptional customer service skills by regularly inquiring about their health status as a COVID screener• Exhibited a warm and approachable attitude with effectively addressing customer inquiries, concerns, and providing clear directions on security, safety procedures, and visiting policies. Proactively contributed to a safe environment, resulting in a significant reduction of contamination-related lockdowns in the units• Fostered collaborative relationships with team members across departments to optimize workflow and ensure prompt resolution of inquiries, consistently delivering efficient and effective solutions• Ensured a pristine and well-organized testing area, adhering to infection control guidelines to guarantee the highest level of safety and cleanliness for customers

Calgary

• Exhibited strong administrative skills in efficiently managing distribution and sales operations across various markets and local restaurants. Diligently focused on ensuring timely deliveries and consistently exceeding customer expectations, resulting in high levels of satisfaction• Cultivated robust client relationships through exceptional customer service, promptly addressing their needs and inquiries with maximun professionalism. By consistently exceeding client expectations, successfully contributed to a remarkable 20% increase in our client base within one year• Performed essential accounting tasks, including accurate recording of transactions, account reconciliation, and billing, ensuring diligent financial record-keeping • Provided comprehensive administrative support by effectively scheduling and coordinating meetings, appointments, and travel arrangements, optimizing organizational efficiency. • Efficiently managed incoming messages and correspondence, demonstrating exceptional organizational skills in promptly opening, sorting, and distributing them to the appropriate recipients. • Created and careful maintained databases, ensuring up-to-date client information and preparing detailed weekly reports for seamless operations• Expertly recorded, transcribed, and distributed meeting minutes, ensuring effective communication and reliable documentation of important discussions. • Demonstrated proficient utilization of various office equipment, such as printers, computers, fax machines, scanners, photocopiers, and MS Office suite, enhancing productivity and efficiency. • Maintained meticulous control over office supply inventories, ensuring the availability of necessary materials and promptly replenishing stock when needed

Venezuela - Colombia

Responsible for the daily management of all Venezuela and Colombia Medical Information, which encompasses responsibilities of:-Providing accurate, consistent, timely, and balanced responses to written and oral medical information inquiries from internal (Medical, Marketing, Sales) and external customers (Healthcare Professionals, consumers, and etc).-Working with the cardiovascular therapeutic team (since 2011, Canada -US).-Representing South America in Lipitor Group Product Therapeutic; developing, updating, and reviewing Lipitor SRD-Coordinating the establishment and maintenance of processes for developing, storing, and retrieving documents to ensure accuracy and consistency of responses-Maintaining the medical information records through systems that process and track medical information requests-Producing and analyzing management metrics related to medical information inquiries to support Medical Information and other Pfizer business units-Providing Medical Information Support to the internal groups (e.g., Medical, Marketing, and Sales).-Actively interfacing with other business units to ensure quality, applicability and availability of medical information resources used to respond inquiries on Pfizer products and related conditions.-Preparing budgets-Developing and ensuring adherence to Medical Information procedures and guidelines-Periodically updating the Medical Information procedures and guidelines-Reviewing each MI inquiry checking for potential (AE)-Reviewing MI inquiry for potential products complaints-Providing training to the sales team, and call center representatives in Medical information processes-Providing training to Medical Affairs about medical Information tools-Providing training in medical information searching techniques to the third residents in cardiovascular, internal medicine and oncology-Launching web tools in my region-Serving as the back up for the Venezuelan Safety Unit

-Providing in accurate, consistent, timely, and balanced response to written and oral Medical Information inquiries from internal (Medical, Marketing, Sales) and external customers (Healthcare Professionals, consumers, etc). -Coordinate the establishment and maintenance of processes for developing, storing, and retrieving of documents to ensure accuracy and consistency of responses.-Maintaining of medical information records through systems that process and track medical information request. -Producing and analyzing management metrics related to medical information inquiries to support Medical Information and other Sanofi business units.-Providing Medical Information Support to the internal groups (e.g., Medical, Marketing, Sales). -Actively interfacing with other business units to ensure quality, applicability and availability of medical information resources used to respond to inquiries on the Sanofi products and related conditions.-Sales force representatives and call center trainings in Medical information process-Educational patients program related with the products managed by the Contact Center. (Plavix, Actonel, Lantus, Altace and Clexane)-Direct relationship with 35 Venezuelan Medical Societies, improving their technical knowledge to create a better channel of education.( Web Page, Social Media)

During this period of time, activities included conducting local and international research to launch generic drugs in Venezuela. Began as a Pharmacist Coordinator and was promoted to General Manager. Duties included:- Providing accurate, consistent information to develop the generic drug market in the USA, Canada, Chile, and Colombia- Reviewing legal frameworks in different countries that privileged from the momentum of generic drugs- Coordinating the establishment and maintenance of processes for developing, storing, and retrieving documents to ensure accuracy and consistency of the analysis- Following up the generic market strategies- Studying the strengths and weaknesses of the Venezuelan generic market- Closely working with Venezuelan government officials in the health sector- Served as one of the health care professionals responsible for developing the drug law for Venezuela

Certification, Medical Office Assistant & Unit Clerk

Olivia is highly self-motivated, with Medical terminology Knowledge, Billing, Managed Electronic Medical Records, attention to detail.

Certification, Health Services/Allied Health/Health Sciences, General, Personal Protection Equipment Course Certificate

Olivia is certified in Personal Protection Equipment

Doctor Of Pharmacy (Pharm.D.), Drugs Technology

Activities and Societies: Colegio Farmaceutico Miranda