Olivia Biancucci Email & Phone Number

Burlington, Ontario, Canada

Guelph, Ontario, Canada

o Collaborated with stakeholders to understand business requirements and translate them into comprehensive solution designso Streamline and automate business processes to improve efficiency and reduce manual workloado General hardware setup/maintenance/repair/support/troubleshooting: Windows and Apple computers, mobile devices, peripherals, network printers, hardware encryption, data wipingo Creating and updating IT-related instructional and standard operating procedure documentso Installing/updating/supporting/troubleshooting software: Windows, Mac OS, Android, iOS, MSOffice Suite, web browsers, anti-virus/malwareo Aid faculty members in the structure and design of their websites using CampusPresso Audit, restructure, and redesign sections of the University of Guelph website and present to a team

Guelph, Ontario, Canada

o Provided guidance and support to students via email, in person consultation, and e-learning platform, addressing their questions and aiding in debugging codeo Assisted the professor in the creation of assignment material and programming auto graders that will be implemented into the grading processo Graded approximately 50 student’s assignments according to established rubrics and provided constructive feedback accordinglyo Ran lab sessions to teach students the applications of course concepts and assist them in their learning

Guelph, Ontario, Canada

o Provided guidance and support to students for CIS 1050*DE*Web Design & Development via email and e-learning platform, addressing their questions and concerns related to course material and assignmentso Graded over 100 students’ assignments according to established rubrics and provided constructive feedback accordinglyo Conducted regrades for student assignments, addressing their concerns and communicating with the student throughout the regrading process

Hamilton, Ontario, Canada

o Administration duties including data entry and analysis, payroll, planning, etc.o Providing support for the senior-level staffs’ projects and processes, aiding in duties when assignedo Managing and maintaining organized records and documentation to ensure efficient office operationso Answering phone calls in a professional manner and providing answers to inquiries

Hamilton, Ontario, Canada

Awarded "Employee of the Month" in August 2020.o Trained new crew members in various positions and responsible for overseeing current employees on practices and policieso Prepared orders in a fast-paced environment as a part of a team and ensured goals are met in a timely mannero Interacted with customers on behalf of management with a helpful and polite approacho Worked in all areas including customer service, cash handling and POS system, food preparation, etc.

Hamilton, Ontario, Canada

o Appointed as the computer programming-specific counselor that taught campers about STEM areas and applications such as robotics, coding, hands-on engineering, etc.o Develop and execute activities and lesson plans for campers with varied levels of experience with technologyo Modeling appropriate behaviour and a positive attitudeo Provided feedback and communication with parents/guardians on camper progress