Olivia Christopher Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Roadmap Planning: Create a detailed product roadmap, prioritizing features and enhancements based on customer feedback, business objectives, and technical feasibilityKPI Reporting: Report on key performance indicators at a team level Feature Development: Collaborate with development and design teams to define, scope, and deliver high-quality product features User Experience: Ensure the user experience is intuitive and meets the needs of our diverse customer base, following the philosophy of “accessibility is usability for all” Stakeholder Collaboration: Work closely with internal and external stakeholders, to gather requirements, communicate product updates, and ensure alignmentInternal Tools: Launch internal tools, and build documentation/ disseminate training on said toolsScrum Team Ceremonies: Lead in sprint planning, backlog grooming, and retros with the development and design teamsRelease Management: Work with development team to prioritize and schedule production releases, maintaining a balance between Operations and DTC domains, communicating changes to affected stakeholders, and maintaining an accurate database of internal release notes Team Leadership: Conduct regular one on one meetings with cross-functional team members to assess and maintain team cohesion and promote individual growth and success Technical Documentation: Create and manage a wiki-style collection of feature documentation, including user guides, business requirements, and technical requirements and translate them into language understandable by the average, non-technical reader Regulatory Compliance: Ensure that all products comply with regulations and industry best practices for privacy and accessibilityPerformance Monitoring: Decide what metrics need to be monitored/ improved over time and when to prioritize spending time on them, analyze key metrics relating to report usage and alerting, and make data-driven decisions to drive continuous improvement

(Acquired by BIC in 2022)- Lead and own the prioritization and roadmapping of maintenance, improvement, and transformational projects across e-commerce and fulfillment operation domains- Work closely with internal stakeholders and subject matter experts to define product requirements, establish performance metrics, and timelines- Conduct bi-weekly scrum style sprint planning sessions with the development team to align on task assignment, sprint goals and user acceptance criteria- Collaborate with design and development teams to ensure project feasibility, viability, and usability- Effectively communicate product roadmap and issue resolution timelines to a non-technical audience in both written and verbal forms- Facilitate regular development team training sessions to ensure sharing of knowledge across team functions

Toronto, Ontario, Canada

Accomplishments:- Established a regular weekly release schedule and enhanced release communications across the organization- Introduced and facilitated bi-weekly development training sessions on topics ranging from site features, third party integrations, coding best practices, etc.- Restructured Confluence documentation processes and policies, including quarterly developer roadmaps, incident report procedures, and document organizationResponsibilities:- Driving the vision and execution of our Marketplace product- Collaborating with designers, engineers, data analysts, user researchers and other teammembers to design, build and roll-out effective workflows and high-quality products- Defining and analyzing success metrics to monitor the performance of products and features- Analyzing product usage and communicating learnings to team members across theorganization- Ensuring efficient cross-company communication on the latest product releases,developments and learnings- Prioritizing for both long- and short-term impact- Providing guidance on the product, including its market, value proposition, business goalsand key features- Supporting the product roadmap and overall product strategy- Translating, influencing and prioritizing each team member’s mission to achieve onecommon goal- Keeping the team on task while advocating the equal importance of all team members- Monitoring user feedback channels to surface bugs and advocate for resolution of issuesTools:- Jira- Confluence- Airtable- Figma- Slack- Google Suite- OneTrust

Toronto, Ontario, Canada

- Collaborated with the UI/UX designer to prototype feature workflows and usability- Conducted user research to inform design and product vision- Owned product communications and training within internal teams- Followed progress of developer work and addressed bottlenecks during development cycles- Worked with the product team and CTO to align product roadmap to strategic goals and ensure deadlines and schedules were met- Collaborated cross company to identify product needs and contribute to overall product vision- Translated product vision into prioritized requirements and user stories for development teams to implement- Developed scope and maintained a prioritized backlog of user stories, tasks and bugs for implementation- Led release management and prioritization across multiple product lines and development teams- Documented clear and concise feature specifications, training and reference materials- Worked closely with support and QA teams to collect and analyze defects, prioritize and ensure target functionality is fully understood- Managed a cross-functional team of direct reportsTools:- Jira- Confluence- Google Suite- Microsoft Office- Balsamiq- Invision- Lucidcharts

Toronto, Canada Area

- Developed and maintained a Release Index to document changes and new features releasing each week- Implemented a weekly release scheduled, instead of ad hoc releases- Lead a cross functional team of 5, including QA, translation and operations team members- Oversaw and performed QA operations and procedures- As Product Expert, lead internal and external training sessions and content creation

221 Yonge Street, Second Floor, Toronto, On, Canada

- Oversaw and performed front-end manual QA, including test planning, estimation, execution, and issue reporting in an Agile environment across multiple platforms and devices- Delegated QA testers to different projects and monitored their performance - Lead a cross-functional team of 5, including QA, translation and operations team members- Established QA procedures and new areas of QA, such as accessibility testing- Managed release scheduling, prioritization and coordination between management and development teams- Created and maintained an internal wiki (80+ pages) for the company defining site features and policies- As Product Expert, lead internal and external product training- Utilized software including Microsoft Office, Jira, GitHub, Google Docs, Skype and Slack for issue management and project coordination- Composed job postings for other QA related positions in the company and conducted interviewing and hiring for said positions

Toronto, Ontario, Canada 221 Yonge Street 2Nd Floor

- Performed front end manual QA testing across all site features- Initiated a project to create an internal wiki to house feature documentation- Researched usability principles and wrote reports for the management team to aid in site design- Utilized programs such as JIRA, GitHub, and Microsoft Office products to facilitate bug reporting and UI changes.