Olivia C. Email & Phone Number

Boston, Ma, Us

Portsmouth, New Hampshire, United States

Exeter, New Hampshire, United States

• Auditing & allocating vendor invoices through ImageNow and corporate purchasing cards with Works• Creating yearly estimates based on previous data and current budget allowance• Maintaining actual expense totals within $500 under/over budget to optimize healthy financials within the business• Reconciling financial seasons accurately within dollars with no discrepancies the past 3 years due to correct allocations and strong communication within departments• Establishing new vendors in the system with tax forms • Booking travel and accommodation for team members, leaders, and photostudio crew following up with processing reports in SAP Concur

Portsmouth, Nh

• Delivered excellent customer service, while consistently meeting the small business’s sales goals • Provided creative knowledge of the store's products and services to customers • Resolved issues with POS technology & inventory processes • Aided in coordination of special events through social media marketing & setting up on site

Milford, Nh

• Central point of contact for multiple accounts and customer inquiries: website, shipments, and scheduling• Generated PO and invoice processing, vendor and supplier requisition, as well as budget reconciliation• Created and analyzed weekly reports for data driven decision making in meeting key performance expectations• Facilitated and managed onboarding process and training for new team members

Burlington, Massachusetts, United States

• Guided the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provided employees with timely and specific feedback to create a culture of action and accountability• Participated as the manager-on-duty through communication, adaptability, and fostering a collaborative selling environment; exhibited strong decision-making and multi-tasking capabilities• Supported the Store Brand Leader in recruiting, hiring, and retaining top talent to build bench for the store; facilitated thoughtful onboarding for all new hires to drive a strong brand, customer and store connection