Olivia Dodon Email & Phone Number
Who is Olivia Dodon? Overview
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Olivia Dodon is listed as Senior Web Content Specialist at UiPath, a with 1 employees, based in Romania. AeroLeads shows a matched LinkedIn profile for Olivia Dodon.
Olivia Dodon previously worked as Web Content Specialist at Uipath and Service Desk Coordinator at Brandpath Group. Olivia Dodon holds Master'S Degree, Communication And Public Relations from Snspa.
Email format at UiPath
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About Olivia Dodon
Olivia Dodon is a Senior Web Content Specialist at UiPath. She possess expertise in public relations, e commerce, google analytics, social media, change management and 24 more skills. Colleagues describe her as "I've had the great pleasure of working with Olivia within UiPath's web team. She was responsible for implementing responsive designs that my colleagues and I created, and collaborating with her was a breeze! She's quick, responsive and does not fear walking the extra mile to ensure the project is delivered. She is also a fast learner and has made big leaps skill-wise. Thank you for being an awesome person to work with, Olivia!"
Listed skills include Public Relations, E Commerce, Google Analytics, Social Media, and 25 others.
Olivia Dodon's current company
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Olivia Dodon work experience
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Web Content Specialist
Service Desk Coordinator
The Service Desk is the single point of contact for all internal and end user issues, which are identified, documented, prioritized, troubleshot and if necessary assigned afterwards to internal resources (Level 2 Support) for resolving. As a Service Desk Coordinator, I had the following responsibilities: • Take overall responsibility for incident management - sorting resourcing on the developers’ side to work on tickets, manage ticket priorities and ensure the SLAs are not breached, manage the process for communicating outage/emergency activities to the organisation or customers, write procedures and ensure that standards and processes are followed to provide effective customer service and meet requirements;• Monitor the Service Desk activity, arrange staff training and awareness sessions, manage the schedule, holidays and workload for the team, provide first line support when workloads are high or where additional experience is required. Furthermore, I have to act as a further escalation point where difficult or controversial tickets are received and report to senior management on any issue that could significantly impact the business;• Develop Service Level Agreements to set expectations and measure performance by implementing KPIs for the Service Desk department. Also, regular reports had to be provided to senior management for the support tickets raised in the ticketing system.
Service Desk Agent
The Service Desk department has the responsibility of providing first level support through handling incidents, technical support and assistance to customers /company employees experiencing a wide range of problems and resolve incoming requests according to the procedures (investigate /fix specific customer issues with the systems developed / maintained by PJ Media).Therefore, all support tickets are recorded in the ticketing tool, assessed, classified and prioritized. Furthermore, the Service Desk has to troubleshoot all incidents according to the procedures and escalate them as necessary while maintaining consistent communication with all parties – including end users and internal Service Desk management hierarchy.
Project Manager
Qa Analyst
Operations Coordinator
Telesales Officer
Telesales Agent
Call Centre Operator
Colleagues at UiPath
Other employees you can reach at uipath.com. View company contacts for 1 employees →
George S.
Colleague at UipathGurugram, Haryana, India
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Luca Răchițeanu
Colleague at UipathBucharest, Romania
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Christopher Bodea
Colleague at UipathAtlanta Metropolitan Area, United States
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Saveri Mohanty
Colleague at UipathBengaluru, Karnataka, India
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Tatsuya Yoshizawa
Colleague at UipathTokyo, Japan
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KT
Koji Takimoto
Colleague at UipathGreater Tokyo Area, Japan
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Norbert Koch
Colleague at UipathZurich, Switzerland
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RM
Radu Mihai Minea
Colleague at UipathBucharest, Romania
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AP
Adrian-Valentin Petre
Colleague at UipathBucharest, Romania
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VC
Victor Carvalho Vieira
Colleague at UipathSão Paulo, Brazil
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Olivia Dodon education
Master'S Degree, Communication And Public Relations
Bachelor'S Degree, Faculty: Geography, Specialization: Geomorphology
English Language And Literature/Letters
Frequently asked questions about Olivia Dodon
Quick answers generated from the profile data available on this page.
What company does Olivia Dodon work for?
Olivia Dodon works for UiPath.
What is Olivia Dodon's role at UiPath?
Olivia Dodon is listed as Senior Web Content Specialist at UiPath.
Where is Olivia Dodon based?
Olivia Dodon is based in Romania while working with UiPath.
What companies has Olivia Dodon worked for?
Olivia Dodon has worked for Uipath, Brandpath Group, Europe 5, Eos Ksi Romania, and Conectys.
Who are Olivia Dodon's colleagues at UiPath?
Olivia Dodon's colleagues at UiPath include George S., Luca Răchițeanu, Christopher Bodea, Saveri Mohanty, and Tatsuya Yoshizawa.
How can I contact Olivia Dodon?
You can use AeroLeads to view verified contact signals for Olivia Dodon at UiPath, including work email, phone, and LinkedIn data when available.
What schools did Olivia Dodon attend?
Olivia Dodon holds Master'S Degree, Communication And Public Relations from Snspa.
What skills is Olivia Dodon known for?
Olivia Dodon is listed with skills including Public Relations, E Commerce, Google Analytics, Social Media, Change Management, Business Analysis, Online Advertising, and Account Management.
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