Olivia Dreher Email & Phone Number

Salt Lake City Ut

As the Director of Order Processing, I am responsible for overseeing and managing the end-to-end process of order fulfillment within the organization. I lead a team of order processing professionals, ensuring the smooth execution of all orders from receipt to delivery. My primary focus will be on streamlining processes, optimizing efficiency, and maintaining a high level of customer satisfaction. My team plays a critical role in ensuring timely and accurate order processing, as well they foster strong cross-functional relationships with various stakeholders.

Salt Lake City Metropolitan Area

Vancouver, Wa

• Acts as a SME resource to the various installation teams when questions arise about the solution throughout the installation process.• Creates process documentation/workflows.• Participates as needed in the final stages of the installation process as the original solutions designed. to ensure continuity of proposal to product delivery and functionality.• Maintains an ongoing knowledge of CenturyLinks’s products and technology.• Liaison between Partners/Sales Engineering, Provisioning, Order Entry and Project Management to achieve common goals.• Acts as a SME for on products and process as well as assist peers with training(when applicable).

Vancouver, Wa

• Maintains and nurtures existing client and partner relationships.• Responds to all inquiries and requests in a timely and professional manner.• Prepares quotes for clients and partners.• Understands and communicates information regarding company products, services, and policies and procedures to new and existing clients.• Ensures that all required client paperwork is complete, accurate, and submitted on time.• Commitment to excellence and high standards.

Vancouver, Wa

• Manage a unit of clients, showing through example how to create “WOW’ with our clients. • Ensure prompt, accurate completion of production-level tasks and schedule projects. • Direct and oversee CSR’s in the completion of department projects.• Report on open, satisfied, and escalated client requests.• Provide prompt, effective guidance for the CSRs as a group and as individuals. • Establish and maintain formalized auditing and coaching meetings with individual CSRs. • Work with the Client Success Manager to create and present biweekly trainings for the CSRs, focusing on increasing productivity, enhancing professional communication, and sales. • Work with the Client Success Manager to draft and publish work instructions for all department processes. • Review and qualify internal client-related requests including requests for documentation, correction of records, or requests for action. • Verbally and electronically communicate with clients and executives, ensuring that only timely and professional services are rendered. • Communicate any and all instances that may negatively affect our relationship with our clients to the Client Success Manager. • Travel to visit clients to obtain documents and maintain client relationships.

Vancouver Wa

• Liaison for new product roll outs to multiple departments. • Roll out new processes to the team and ensure they are followed. • Ensure that SLA’s are met with a reduction in force. • Cross-train and provide back-up for other managers when needed. • Collaborate with internal groups to make needed policy and process changes.• Manage between 6-15 people across multiple locations. • Foster a culture that drives engagement, generates enthusiasm, and encourages peer to peer activity within the community.

Salt Lake City Ut

• Responsible for processing within 24-48 hours.• Ensured correct products were ordered. • Ensured all company policies were met, utilizing multiple qualification tools. • Maintained up-to-date knowledge of company policies and regulations regarding products, pricing, and technical information. • Winner of the Service Star award Q4 2014.

Greater Minneapolis-St. Paul Area

• Answered customer telephone calls regarding existing accounts. • Responded to questions and concerns about services and escalated calls appropriately. • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer experience.

Bellingham, Washington Area

• Consulted with customers to evaluate needs and determined best options. • Counseled customers on options for service and coverage. • Assisted with billing inquires and account payments.

Greater Salt Lake City Area

• Seamless patching of inbound calls through to legislators or other third parties. • Recorded donors phone numbers and appended their personal files as needed. • Provided daily reports on call volumes and pledges.

Greater Salt Lake City Area

I provided a shopping experience that encouraged customers to return by demonstrating good product knowledge, a friendly personal presentation, and professional handling of difficult situations. Also I assisted with planogram changes including store map, wall, fixture, merchandising mix, etc. Complied with loss prevention policies and procedure and assisted in the organization of backroom including stocking and arranging products and supplies.

Shelving books in the children's library in a timely manner. Assisting clients to find books and directing them to additional locations in the library. Participated and assisted in art and story time. Participated in the moving the library spaces from the old location to the new as well as programming security chips for the updated system.