Olivia Grimes Email and Phone Number

Promptly answered callers on multi-line phone system about character of cabins and rooms and promoted the availability of services offered. Provided best appropriate, available rooms and confirmed relevant guest information. Maintained excellent attendance record, consistently arriving to work on time and often covered shifts for co-workers who required unscheduled time off.Provided guests with above-and-beyond service by scheduling deliveries of flowers, gifts, or other courtesy and making outside venue reservations or setting up tours.Welcomed each new arrival pleasantly, validated reservations and identification immediately, offered assistance by asking open-ended questions adhering to Forbes quality service. Provided cabin keys and guided tours of resort while relating information on amenities and policies including restaurants, hunting grounds, spa and fitness center to acclimate patrons to resort environment.Provided all departments information about guests wants and needs to assist with their stay, while swiftly responding to room requests and other inquiries. Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.Reported facility and room maintenance problems to appropriate personnel for immediate remediation. Liaised with housekeeping, dining and maintenance staff to address requests and/or grievances from guests.Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Collected deposits for reserving stays, checked out guests in a timely manner, updated customer accounts with add-on room charges, including minibar use and room service bills. Utilized quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.Managed retail shop cleanliness, assisted guests with purchases of gift shop items, inventoried all merchandise at seasonal close.

Entered in applications for loans through the bank, maintained correct paperwork and electronic copies for bank records, filed and sorted paperwork, answered inbound calls about questions on applications, made outbound calls to dealerships to notify them of missing information on applications.

Worked in the lab either with a lab period or outside the lab period to prepare solutions, clean, run experiments, run lab equipment, fetch materials, or clean waste.

Worked on 10 year long project with professor doing research on computationally evaluating values for NMR spectra. Presented research at Furman University, SC, Duquesne University and later at the American Chemical Soicety's national meeting in Orlando, FL.

Interacted with customers on a daily basis. Helped stock and clean shelves. Helped customers find items. Bagged at checkouts.