- Develop execution strategies, roll-out plans, and marketing materials to streamline the adoption process of new and enhanced features in data-driven web applications used both internally and externally.- Define and oversee the development of new and existing software solutions from concept to production, while providing guidance on best business practices and ensuring compliance.- Collaborate with the Executive Management committee to create sales strategy plans, Scope of Works, and tailored presentations for prospective clients.- Design and build a new company website utilizing the WIX platform to expand company presence.- Implement a new financial tracking system and strategy to enhance the execution of financial processes including invoicing, receivables, contract pricing, and forecasting.- Facilitate and lead weekly meetings with the business team to identify, address, and escalate blockers and potential risks to projects and deliverables.

- Led a team of Account Managers in executing strategic business operations to strengthen client relationships and identify new revenue opportunities.- Created data-driven status reports used in weekly deployment planning meetings with Upper Management.- Handled SOC audit-related tasks, including updating documentation, evaluating risks, and implementing process improvements to enhance efficiency and ensure alignment with company policies.- Developed comprehensive documentation for new clients, ensuring smooth transitions to company systems.

- Designed and implemented the development of a multi-faceted platform to calculate and process rebates based on customer sales data, featuring client and customer portals with payment history, key program details, and various sales KPIs.- Led the end-to-end onboarding process for new clients, from initial pitch to account establishment.- Developed and maintained a library of presentation templates used company-wide for both internal and external pitches and meetings.

- Supported Account Managers with software Quality Assurance (QA), data analysis, and client relationship management.- Produced, compiled, and analyzed reports using custom in-house software applications licensed to clients.- Generated internal reports for rebate tracking and payment history for Fortune 500 clients, driven increased productivity.- Processed and audited financial calculations exceeding $5 annually, ensuring compliance with client contracts.

- Served as the on-court liaison between Chair Umpires and the Facilities Office, managing on and off-court procedures.- Mastered protocols for net assembly, sponsorship, and proactively addressing player needs in alignment with ATP and WTA guidelines.

- Update marketing contracts in Maximizer as well as update companies marketing contract files- Worked on weekly social media postings in order to engage current/potential clients

- Assisted professor with administration and daily lessons

- Analyzed performance reports on a quarterly basis to generate annual forecasting goals by personnel, service, and products- Implemented a new inventory system to track and maintain retail and professional products