• Line manager to 6 direct reports within the sales order processing team• Key point of escalation for any queries from my team • Resolving gaps in individual and team performance, and providing additional training where required• Deputising individual roles within the team when needed, or when assistance is required in busier periods• Managing the central company inbox, providing support to UK and International customers, and delegating sales orders and tasks• Assisting with difficult customers and situations • Regularly processing complex UK and export orders, including large bespoke orders and detailed Letters of Credit• Setting up product pricing, reviewing paperwork and export documentation• Involved in implementing new company processes and ensuring compliance to international standards, including incoterms, commodity codes and shipping of dangerous goods• Processing vendor complaints and investigations when problems arise with the application, products or delivery, including issuing credits where applicable• Holding daily meetings with the production manager to check the manufacturing status of all products on open orders • Proactively identifying potential delays so that they can be escalated and resolved ahead of time in order to ensure shipments meet their despatch dates• Identifying discrepancies within our stock holding, organising finished goods stock checks and dealing with stocking issues • Regularly holding first round interviews, as well as training new starters, completing end of year reviews, performance improvement plans and return to work forms• Interaction with manufacturing, purchasing, despatch and technical departments, and regional sales managers

• Sole responsibility for processing all company export orders, and dealing with export customer queries • Daily courier/ haulier tendering and booking• Developed strong working relationships with several haulier companies, gaining favourable rates for shipping via road, sea and air• Organised bespoke export paperwork, based on specific customer requests and requirements of the destination country• Produced a variety of export paperwork, including insurance documents, Certificate of Origin and EUR1 documents, Bill of Ladings, DGN’S, shipping notes, commercial invoices and packing lists• Gathered documents showing proof of export as required by HMRC• Checked customer credit balances, answering the main telephone line, requesting Certificates of Analysis/Conformity from the technical department and raising batch sheets/works orders to enable production department to manufacture the products required • Completed several different types of Letters of Credit and export documentary collections (Cash against Documents)

• Managed supplier queries and landlord/client set-ups for use on Cushman & Wakefield managed sites, including offices and shopping centres • Maintained and updated records across many databases, containing over 30,000 records• Compiled daily, weekly and monthly reports using Microsoft Excel, detailing changes on Accounting (PM&A) & Purchase Order (POM) systems, checking for inconsistencies and abnormalities • Assessed third party documentation ensuring all relevant forms and paperwork were correct, and that the evidence provided by the supplier met strict company guidelines• Conducted bank detail changes on existing records• Ensured that all documents and emails were meticulously organised, filed and recorded for regular audits• Worked closely with the procurement team, receiving reports and implementing changes • Monitored the vetting status of suppliers, and put stops on unapproved supplier accounts, allowing payments to be made based on situational circumstances and risk assessment • Regular communication with government organisations, gathering information from HMRC & Companies House• Regularly liaised with internal staff from UK and Budapest offices, Estates teams, Health and Safety teams, suppliers and external Cushman & Wakefield staff and other members of the Systems Management team

• Worked across three different departments when required: credit control, accounts payable and property management accounts• Ran daily reports using Microsoft Excel and bespoke property management software• Processed cheques, gathered allocation details and sorted incoming information from clients• Validated payment details and updated computer systems accordingly, as well as entering new invoice details. • Analysed data and wrote Quality Assurance reports.