Olivia Lowe Email & Phone Number

Warwick, England, United Kingdom

• Line manager to 6 direct reports within the sales order processing team
• Key point of escalation for any queries from my team
• Resolving gaps in individual and team performance, and providing additional training where required
• Deputising individual roles within the team when needed, or when assistance is required in busier periods
• Managing the central company inbox, providing support to UK and International customers, and delegating sales orders and tasks
• Assisting with difficult customers and situations

Warwick, England, United Kingdom

• Sole responsibility for processing all company export orders, and dealing with export customer queries
• Daily courier/ haulier tendering and booking
• Developed strong working relationships with several haulier companies, gaining favourable rates for shipping via road, sea and air
• Organised bespoke export paperwork, based on specific customer requests and requirements of the destination country
• Produced a variety of export paperwork, including insurance documents, Certificate of Origin and EUR1 documents, Bill of Ladings, DGN’S, shipping notes, commercial invoices and packing lists
• Gathered documents showing proof of export as required by HMRC

Birmingham, United Kingdom

• Managed supplier queries and landlord/client set-ups for use on Cushman & Wakefield managed sites, including offices and shopping centres
• Maintained and updated records across many databases, containing over 30,000 records
• Compiled daily, weekly and monthly reports using Microsoft Excel, detailing changes on Accounting (PM&A) & Purchase Order (POM) systems, checking for inconsistencies and abnormalities
• Assessed third party documentation ensuring all relevant forms and paperwork were correct, and that the evidence provided by the supplier met strict company guidelines
• Conducted bank detail changes on existing records
• Ensured that all documents and emails were meticulously organised, filed and recorded for regular audits

Birmingham, United Kingdom

• Worked across three different departments when required: credit control, accounts payable and property management accounts
• Ran daily reports using Microsoft Excel and bespoke property management software
• Processed cheques, gathered allocation details and sorted incoming information from clients
• Validated payment details and updated computer systems accordingly, as well as entering new invoice details.
• Analysed data and wrote Quality Assurance reports.

Bachelor Of Science (Bsc), Psychology, 2:1

Accredited by The British Psychological Society

Education record

Activities and Societies: Member of the Sixth Form Debate Team Completion of the Duke of Edinburgh Bronze award Helped organise two large.