Olivia Macintosh Email & Phone Number

3300 S Kingshighway, St. Louis, Mo 63139

-Implemented and managed a Business Development & Marketing Department for both Sales & Service with a team of 6 employees.-Improved efficiency and operations through new process & procedures within each department-Project management of customer remote experience through sales and service departments resulting in increased revenues. -Restructured and managed overall digital strategy increasing website traffic by 150% over 24 months.-Oversaw tech and marketing vendor relationships-Increased close rate for direct internet sales by 6% -Managed integration of software to problem solve and improve employee and customer experience-Interviewed and trained Sales Reps, Sales & Service BDC, & Office Personnel-Developed and implemented the training program for the Business Development and Sales department

St. Louis, Mo

-Maintained 15+ accounts through customer service, upselling, and problem solving to provide better products and services as seen fit

-Maintained top sales position making up 20% of the team's overall sales-Maintained CRM system through follow-up-Adapted to prime and subprime sales processes

Decatur, Illinois Area

-Direct report to GM- assisting in development of sales and inventory processes -Adapted and adjusted strategy to improve through analyzing reports -Developed and executed campaigns for both traditional, digital, and public relations

Decatur, Illinois, United States

-Processing of inventory, deals, title work and filing-Accounts payable & receivable -Cashiering & customer service