Created an excellent customer service experience for patrons on busy nights, pouring drinks responsibly and managing diverse customer groups in a dynamic and faced paced environmentManaged the bar and floor during private parties of up to 150 people

Served tables, opened and closed the bar, and ensured a personalized customer service experience for 100+ patrons on a daily basisTrained new hires, walking them through the service process and managing proper workflows

Managed customer orders, including pricing, tracking requests, and overseeing the order process frominception to completion while maintaining a 95% customer satisfaction rate, and a 20% increase inqualified leads.Employed sales closing techniques, objection handling, and strategies that fostered long-term clientrelationships all while delivering exceptional customer service, and a 25% growth in sales.

Managed the Fighting Illini Fan Headquarters marketing table at 3-5 athletic events per week to execute in-game promotions, distribute posters and other marketing materials to fans and provide customer service to students and attendeesAssisted with marketing and promotional efforts during all Fighting Illini athletic events includingcoordinating halftime performances and facilitating giveawaysSupervised and directed the visiting and home teams from the pregame until the postgame to… Show more Managed the Fighting Illini Fan Headquarters marketing table at 3-5 athletic events per week to execute in-game promotions, distribute posters and other marketing materials to fans and provide customer service to students and attendeesAssisted with marketing and promotional efforts during all Fighting Illini athletic events includingcoordinating halftime performances and facilitating giveawaysSupervised and directed the visiting and home teams from the pregame until the postgame to helpcoordinate court-side/sideline efforts and aid the flow of gameday events Show less