Olivia Olson Email & Phone Number

Columbus, Ohio, United States

• Facilitated academic and career guidance for over 200 students, providing personalized support that enhanced student engagement and streamlined their transition into the College of Business, specifically tailored for transfer, regional campus change, and Fisher Success freshmen.• Delivered workshops on resume-building, interview preparation, and professional profiles, simplifying complex career topics to improve students' understanding and readiness. Aligned these sessions with core HR functions in training and development to effectively prepare students for career fairs and professional interviews.• Collaborated with College of Business 1100 instructors to design and implement activities that addressed the unique needs of diverse student groups, fostering a supportive environment for academic growth and career preparedness.

Columbus, Ohio, United States

• Provided comprehensive financial planning, utilizing expertise in life and health insurance to create tailored solutions that addressed individual client needs, showcasing a client-centered approach transferable to employee relations in human resources.• Executed detailed financial needs assessments to thoroughly understand clients’ goals and circumstances, recommending suitable insurance products and strategies that align with their long-term objectives and risk tolerance.• Cultivated a robust client base through exceptional customer service, relationship building, and effective networking, driving company growth and exceeding sales targets through strategic planning and client education.

London, England, United Kingdom

• Spearheaded the creation of monthly marketing reports, analyzed KPIs, and presented insights to senior management. Implemented data-driven strategies that increased website traffic by 20% and boosted customer engagement by 15% within two months.• Worked closely with the digital marketing team to improve communication strategies and website content, turning complex data into actionable insights that drove higher traffic to the company’s online platforms.• Developed targeted marketing campaigns, including a Chinese landing page for the Mandarin book launch, which strengthened strategic decision-making and increased lead generation while enhancing the user experience.

Columbus, Ohio, United States

• Ensured a positive dining experience by promptly addressing customer concerns and maintaining cleanliness standards in in food preparation and service areas• Communicated effectively by training new student assistants, sharing knowledge of procedures, customer service techniques, and safety protocols to foster a cohesive team

Northbrook, Illinois, United States

• Provided exceptional customer service through friendly and welcoming interactions, skillfully managing multiple drink orders, processing payments, and maintaining meticulous attention to customization accuracy• Demonstrated a willingness to learn and adapt to changes by actively participating in training sessions to stay updating on new menu items and procedures

Bachelor Of Science - Bs, International Business

Activities and Societies: Phi Sigma Pi National Honor Fraternity, Fisher Peer Advisor

Education record

Activities and Societies: Senior Instructional Leadership Corps: Chinese Teacher Assistant Distributive Education Clubs of America (DECA).