Olivia Patrick Email & Phone Number

Malaysia

Internal Staff MovementsMonitor Medical Evidence Team performances ( Dispatch, APS, QC & Vendor Management Team).Work with Team Leaders to ensure work flow/ SOP is followed.Groom & Coach Team Leaders to develop leaderships skills.Implement escalation SOP & train Team Leaders on first and second level escalation complaints.On hands training with Team Leaders for new staff.Identify staff problems /issues .Appraisals for Team Leaders & liaise with them on staff… Show more Internal Staff MovementsMonitor Medical Evidence Team performances ( Dispatch, APS, QC & Vendor Management Team).Work with Team Leaders to ensure work flow/ SOP is followed.Groom & Coach Team Leaders to develop leaderships skills.Implement escalation SOP & train Team Leaders on first and second level escalation complaints.On hands training with Team Leaders for new staff.Identify staff problems /issues .Appraisals for Team Leaders & liaise with them on staff conformation appraisals.Liase with HR on disciplinary issues.Conduct interview for staff recruitments.Liase with other department Heads for updates and highlights of operations & staff issue.Operation Planning and StrategiesManage workflow and tasks distribution for TL & other Medical evidence team.Monitor and set monthly targets.Develop and implement strategies & policies to achieve company/ department goal.Maintain & updates Operation SOP.Manage & assist company projects ( Welsson/Portal/IT upgrades/Telemedicine).Conduct analysis of departmental data ( including incoming orders, staff performances, attendance) for improvement of company services and productivity.Suggest & propose new ideas to improve staff retention and motivation.Assist Management team with business plan.Oversee department budget, reporting & planning.Work with management team to determine company values, mission & plan for short and long term goals.Involve with company external ( To follow up & sync with client current updates) and internal (Create open forum for TL to voice out ideas) meeting.Involve in Company Project ( Doctor On-Line), solely handle Pharamcy onboarding & Locumn doctor PanelshipInvolve in other Internal Company ProjectExternal Client ManagementMonitor timelines and quality of Weekly Report.Participates in all Insurance Client MeetingParticipates in all Operation tasks and MeetingActively participate in all planned Marketing ActivitiesFind new way to improve client relationship Show less

Federal Territory Of Kuala Lumpur, Malaysia

•Handle Second Level escalation cases from team,complaint cases, VVIP’s or any special requests from insurance companies. • Prepared agreements/official documents done vendors( clinic, medical center, couriers services and medical laboratory)• Assist in recruiting medical center, courier and medical laboratory as panel• Monitor team and ensure daily BAU is being performed with quality and efficiently. • Work closely with all departments to ensure vendors meeting… Show more •Handle Second Level escalation cases from team,complaint cases, VVIP’s or any special requests from insurance companies. • Prepared agreements/official documents done vendors( clinic, medical center, couriers services and medical laboratory)• Assist in recruiting medical center, courier and medical laboratory as panel• Monitor team and ensure daily BAU is being performed with quality and efficiently. • Work closely with all departments to ensure vendors meeting service level and TAT of reporting to insurance company.• Ensure operation procedures are followed diligently (paramedic/clinic recruitment, clinic visit, etc)• Ensure that monthly target and quality of team’s work are achieved. • Conduct QC checking on medical report and lab report before submission to clients• Respond to vendors queries, emails, and complaints within the agreed TAT.• Manage staff’s performance to ensure SLA are meet.•Monitor team member’s attendance, eg EL, MC and AL• Conduct team meeting (follow standard agenda/ minutes) on weekly basis.• Provide cost price to Account Department ( Medical Center: Etc: KPJ, Pantai Group Hospital)• Analyze and send all reports (weekly reports, SLA report, meeting minutes and etc) timely to clients.• Updates Incident Report Tracker and conduct verbal counselling with team member.• Plan and conduct Staff Performance Coaching, Reviews and Appraisals• Assist in training for department/new staff/company monthly training when required.Coordinate and participate in meetings with vendors.• Assist and participate in Marketing activities (road shows, uTalk etc) when required.• Build good relationship with clients, vendors, and team members.• Backup team members when required.• Coordinate and participate in meetings with vendors.• Assist Operations Manager with System and SOP developments (Manuals,Wellson upgrades, and HOL portal maintenance, VRS system, SMS system etc) when the need arises Show less

Federal Territory Of Kuala Lumpur, Malaysia

•Assist in panel clinic recruitment at area identified by CO team and clients.• Liaise with vendors on quality issue related matter highlights by internal team and clients.• Satisfactorily handle all client’s inquiries, emails, and complaints within same day or stipulated TAT.• Proactively find solutions to resolve issues with vendors.• Prepare monthly reporting to superior.• Solicit relevant information from other dept/team and proactively find solutions to resolve… Show more •Assist in panel clinic recruitment at area identified by CO team and clients.• Liaise with vendors on quality issue related matter highlights by internal team and clients.• Satisfactorily handle all client’s inquiries, emails, and complaints within same day or stipulated TAT.• Proactively find solutions to resolve issues with vendors.• Prepare monthly reporting to superior.• Solicit relevant information from other dept/team and proactively find solutions to resolve issues with vendors.• Work closely with all departments and teams to ensure good and timely quality of services provided to clients.• Ensure that monthly targets and quality of work are achieved.• Ensure operations procedures are followed.• Request for assistance from superiors if in doubt.• Assist other team members when needed. Show less

Kuching, Sarawak, Malaysia

•Market all company products to new &existing customer• Handle tour group which visit the company• Entertain Oversea &local enquiries regarding bulk order• Follow up with customer regarding order receiving until payments• Placing orders for company in production side• Planning with Production Manager & Supervisor on daily factory productions• Deal with Company suppliers• Co- assistant to Production Manager• Checking daily delivery goods• Assist GM in… Show more •Market all company products to new &existing customer• Handle tour group which visit the company• Entertain Oversea &local enquiries regarding bulk order• Follow up with customer regarding order receiving until payments• Placing orders for company in production side• Planning with Production Manager & Supervisor on daily factory productions• Deal with Company suppliers• Co- assistant to Production Manager• Checking daily delivery goods• Assist GM in paperworks• Do invoices for customers.• Deal with transporter such as ESB & Leesing regarding the delivery out of Kuching• Handling cashier Show less

Kuching, Sarawak, Malaysia

•Recruiting student under medical program• Expend the knowledge and importance of Health Science to be their future career to the rural area•Handling documentation of students• Do booth in education fair• Help in student welfare

Kuching, Sarawak, Malaysia

•Replace teacher on maternity leave. Taught English and Science for Primary 5 & 6

Kuching, Sarawak, Malaysia

•Learn pastries & Bakery

Kuching, Sarawak, Malaysiac

Handle children from age 2 - 5.• Explore them in alphabets, number, identification of colours, objects and basic knowledge in English, Math and Science• Brief them with good moral value by story tales• Taught them to be self-independent in class• Monitor their behaviour

Bangsar South

•In charge to proceed/run test under biochemistry, Immunology and Haematology in house lab• Help staff to do QC & QA• Process client sample to out-source for other lab test• Storage patient sample• Data entry for patient test processing• Records patience results

Seremban, Negri Sembilan, Malaysia

• In charge to proceed/run test under biochemistry, Immunology,Microbiology, Heamatology, Histopathology, Cytology and other tests• Help staff to do QC & QA• Process client sample to out-source for other lab test• Storage patient sample• Data entry for patient test processing• Records patience results

Bachelor In Biomedical Science ( Hons ), Health Services/Allied Health/Health Sciences, General, 3.57

Activities and Societies: • Member of Allied Science Faculty

Diploma In Medical Laboratory Technologist, Health And Wellness, General, 3.36

Activities and Societies: Member of Indian Society

Spm, Pass

Activities and Societies: Red Crescent Community